Insurance vs. Liability

Whoops.....found the invoice and here is the cost to insure $24 worth of amber......

$29.95 insurance (optional)

Plus $3.95 for first item and $1.99 for each of another 4.

Who in hell would pay $30 insurance for $24 worth of goods??

I am rather ticked off and wonder how often this happens.

Thanks, ladies....Heather

Heather -- to answer a question absolutely not in order, I have had lousy luck with Paypal reimbursing anything. However, after I filed a claim with them and they denied it, it was Ebay that gave me back my money. I couldn't prove I had returned the item as I didn't return it with a tracking number. They gave me, I believe, 75% of my money back. As the item was over $100, I went for it.

I have taken a couple of hits recently in feedback on shipping and insurance because I refuse to use it. Insurance is BS as far as I am concerned -- just more money tossed down the drain. I hate insurance companies in general, and hate postal insurance. Try collecting it. Good luck.

So, if a package is lost, I give people their money back. I will never argue with someone about money. Money is only money -- it is not worth it.

In terms of process, don't know what you should do to get your money back but I believe there is a complaint process on ebay where you can say you didn't receive the item. I know you are new to Ebay. I should probably call you and walk you through it.

Becki

Thanks so much, Becki. So far, it is all supposition on my part, but I do not have *warm fuzzy feelings* about this outfit. She is part of a larger entity from what I can see and the stuff is coming from New York.....she is in Texas. So who knows. But when people are that negative, not to mention greedy (insurance of $30???), the hairs do rise on the back of the neck, lol.

I have only dealt with you, Beadaholique and the Beading Zone and had nothing but good luck and service with you all. Still waiting on the Beadaholique things, but they are so super nice to deal with.

We shall see how it goes. I got an email last night saying it had been shipped (which included all the dire warnings too), so we are looking at

2 weeks probably. Maybe more if Customs is now involved.

I hope you get your things from Canada faster than we do from the US. Bloody ridiculous, if you ask me.

I am like you with regard to *insurance*.....quite often it is NOT insurance, but just an extra fee that goes directly into the seller's pocket and we are none the wiser.

Thanks for answering, my dear.....we shall see how this plays out.

Heather

Sterling -- I would go back to the seller and tell her the tracking number for the missing package is wrong, as the post office does not have that tracking number in their system, and could she please send you the correct number?

I never assume they are out to get me, but treat them as if it were a simple mistake. Until proven otherwise.

I hope this helps!!!

same with me. I have allways been lucky with Ebay (to the Netherlands)and I don't like to start of with a negative feeling if something goes wrong. I have taken my loss in some small things, but untill now 99 % arrived and I never pay insurance. 1% I can live with...

I mentioned before the quality problems with merrygemwhatever, and they offered me money back including shipping. Not a bad deal, but I mailed them that it is not in my best interest (and everybody elses on Ebay) to get my money back, but to get a good description on the product. So I am not returning the goods (couple of dollars worth)and considering to leave neutral feed back.

Bartje

The US Postal Service does not offer insurance on First Class Mail International packages. Only Express Mail International can be insured. To send a small six ounce padded envelope to Canada from the US by First Class International, the cost would be $2.24 - no insurance available. If the same package was sent by Express Mail International, it would cost $22.00, which includes $100 of insurance. The seller isn't trying to cheat you, but I have to say her explanation of why the cost is so high for insured shipping to Canada is sorely lacking in clarity.

If Beadaholique is charging you ANYTHING for insurance to Canada for a USPS mailed package, then they are making extra money off of you. They can't get insurance from the Post Office for such mailings. Obviously they've decided to take the risk and would cover missing or damaged shipments themselves - at least I hope they would.

If you want to see what the costs are for shipping from the US to any country, go to the USPS website and look up the info. Here's the page for the six ounce package referenced above for shipping to Canada:

Shipping from the US to other countries is higher than to Mexico or Canada, but the website will give you all the information you need. I deal with questions about USPS insured packages for my international customers quite often and have to explain to them the incredible cost of insuring their orders. Before the USPS rate changes of last May, we could get insurance for some Global Priority shipments, but that was taken away when the rates were changed. Hope this helps a bit.

Mj

================================= Marjean Cl> But when I received the invoice from this "Ambersilver", it stated that

Becki,

I've already been in contact with the seller about this issue, and his response is to take it to the post office with the tracking numbers he gave me. Even after I explained to him that they cant find the one tracking number in their system, he just parrots what the post office has online about those number. This is all so infuriating!! I was even going to re-buy the same item again and I asked the seller for a discount. Only a discount! I didn't ask him to totally replace what I never got, and his response was that he couldn't give me a discount but he could waive the shipping cost only - ONLY - if I paid for insurance.

You know, I didn't assume he was out to get me when I ordered those beads. As a matter of fact, I even ordered another type of beads from him shortly after but had them shipped to my office instead and I got those.

At the time when I bought those beads, it was on a "buy it now" deal, and I was also bidding on another set of beads at the same time. His eBay store says they will combine any purchase and bidding (within a 5 day period) to cut shipping cost. Well, I won my bid within the time frame and he combined my purchases so I ASSUMED they would arrive in the SAME package. I have to ask why would he put them in different mailers when they were being shipped the same day to the same location. There is plenty of room in one of those bubble mailers when only 10 small bead caps are in it....... so why break up the mailing into two mailers when the whole point of combining orders is to save on shipping???

I just don't get it!

So, what are my options? I've already spoken to the post office and no luck there. His packages are well marked so I am sure it will be sent back to him if no one claims it or if it wasn't delivered to the wrong place by mistake. I paid by PayPal, do I talk to them? do I talk to eBay? Where do I go from here?

Sterling

Thank you so much for clarifying the US Postal Costs. Ours are not all that cheap either. I have bookmarked the site you gave me.

I got my package from Beadaholique today (6 x 9 inch brown padded envelope) and the postage was $2.55 for First Class Mail International, so that is right. In fact, I have no problem with them at all.....they have been absolutely super!! And am totally happy with everything they sent me. It took 13 days to get here, btw.

The Ambersilver woman was advertising low S & H charges of $3.95 plus 99 cents for the rest. It wasn't until I hit Paypal that I found out she wanted $30 for insurance to Canada (well above the rates you gave me). And well above the $1.60 she charges US buyers. Then sent me that

*warning* when she notified me they had mailed my items. (G) It was the huge difference that I was objecting to.

I checked my invoice for Beadaholique and I paid $7.55 for shipping and handling on a $40 order......not bad, really. Insurance could be in there, but I know they would resend or reimburse me. Paid about the same to a Canadian seller near me. I avoid the sellers that charge horrendous S & H amounts. And I don't bother with insurance either. Not for small orders. I will take my chances.

Thanks again, MJ......I appreciate your help. I just didn't like her tone or way of doing business.

Cheers.....Heather

If you go to your "My Ebay" page (upper right hand corner of screen)

-- there is a drop down menu next to the item that you have not received. You can "report an item not received"

Becki

On Ebay a seller can make any rules they want as long as they state them in their ad. I usually put "Canadian buyers add $5 for S&H" in my auctions for example.