Embird 2003 - AARRGH!!!

Why is it a worthless demo? It is fully functional for 30 days and you have only had it for 3? Did you contact technical support? I'm sure they would help you with your problem. mailto: snipped-for-privacy@embird.com .

The demo is worthless because you can only use their stock designs to work with, all of which are crappy, in my opinion. You can't use any of your own designs at all, or even open them. This is different from when I downloaded Version 8 some time ago. It was really a fully functional demo then and that's what induced me to buy it in the first place. Also, the new auto split function only worked with some of their designs, not all. And one new feature that looked interesting can't be tried at all because, if I understand it correctly, you would have to import a non-embroidery design.

And yes, I have contacted technical support at the address you supply and have heard nothing from them.

Iris

I forwarded this message and a note to them also for you.

Thanks Big Daddy!!! I can use all the help I can get!

Iris

Well, thanks, glad to know I'm not the only one still waiting. At this point, with the weekend about over, I guess I'll just pipe down and work on finishing my Halloween quilt.

Iris

Are Dusan and his team expected to work over the weekend?

Are you asking for my opinion? Then here it is: YES - they have advertised an upgrade, something that I would assume doesn't happen very often. I'm sure they hoped it would be successful, and being successful means work on their part to fill orders. If you are in business you do what is necessary to keep your customers happy, including working the occasional weekend. And as a matter of fact, some people DID get their passwords on the weekend.

Iris

Iris, You are dealing with very nice people at Embird. If there is a delay I am sure it is just because they are overloaded. My experience with them is wonderful. Good luck and just chill! Nana

As I recall, if you EVER had a copy of an Embird trial on the same logical disk drive, you were unable to install any new trial version on that drive.

I never did get around to monitoring an installation to see where it left its spoor. I do know that it changed some with each version. :)

- Herb

stranger wrote:

Not receiving a password is not a life or death situation. I think everyone should be patient. Surely there are other things to keep us occupied.

No one said it was life or death. However, the fact that I had to disable my registered version to install the crippled upgrade is annoying, to say the least. And I still haven't received the password.

Iris

You paid through the web site, seems like they could program it to give you the password when you pay. Automation is a wonderful thing, especially for a small business.

I, for one, think those telling Iris to be patient, to allude to the fact she may be over reacting to expect good service from a business, are the ones way out of line here. She has purchased a product and it has not been delivered in a timely manner with no explanation from the business nor answers to her enquiries. Lets just turn the tables........if Iris sent them a check that didn't cash do you think Embird would say........"No problem Iris dear, we will just be patient until you can make this worthless piece of paper good by putting some money in the bank, sort of like a needed password, we realize that you have misrepresented yourself and offer no explanation since you answer none of our enquiries but that's OK I'm sure you are under the burden of trying to fulfill promises you cannot keep and since this isn't a life or death situation we'll just be real patient and find other things to keep us occupied."

Embird is a business folks, not a backward child or new puppy. She has paid her money, she should expect the product. If there is a problem she should be notified in a timely manner, if she has made enquiries they should be answered, that is good business and common courtesy. I am sending Embird a message, just to let them know that I won't be doing business with them after reading Iris' post. You see, I am the type of irrational person that thinks if you pay for a service or product you should actually receive said service or product in a timely manner or be informed immediately if there is a problem.

Val

If you belong to other groups you will see numerous people have not received their passwords yet....including me....after a few days and I am in no hurry. Here's a message from Dusan from another group.

Good Morning,

I would like to post some info about passwords, downloading, etc.:

- if you are going to order some plug-ins or upgrade, please use exactly the same name in order as appears in the top bar of your old registered Embird. If name in order differs from name in old Embird, it may slow-down processing. Those who have already send their order, please do not repeat it after reading this, it is meant only for new orders.

- we are behind in anwering to e-mails send to support address.

- all passwords are sent in two formats: text format and PASSWORD.KLC file. Some users may have restriction on e-mail attachment set on their e-mail boxes. In such case, they will not recieve KLC file. However, the password in text format should work and there is no need to resend the password.

- about 10 % of e-mail with passwords return to us as undelivered because of error in e-mail address. Please be very carefull to write correct e-mail address.

- some users have spam filters set on their e-mail boxes and all e-mails from outside of usa (including e-mails from us) are ignored. This may be the cause of undelivered passwords.

- in case of files downloading problem please check your 'last mile connection'. All files from our web site are located in Los Angeles on a high-speed data highway. If your e-mail box accepts attachments, please use the 'send files as e-mail attachment' service from our web site instead of direct download. This service is available at

Dusan

I agree. I ordered mine on Friday and am still waiting. Then they wonder why people "share" their programs....

I am thinking of calling American Express and telling them that I was charged for a product that I have not yet received and then Embird can stick it. I will give them until tomorrow morning, that's it.

I run a business, if I charged people for my products and never gave them the item, I would be stealing, wouldn't I?

C :)

I totally agree with you, Val. I know nothing about Embird except the posts I've read here and alt.sewing but won't be doing any future business with them or any other business who treats good-paying customers in this manner. Emily