My wife got a Designer 1 in May 2002. It has broken down 5 times. After the 3rd time, they gave her a brand new machine. It's broken down twice now. Is this machine a piece of junk or are we just the unlucky ones?
It started last year when the bobbin thread keep showing through on the embroidery designs. They sent it in to be repaired, came back worse than before. Sent it back in, they lost it, found it, had it for several months. When it came back, it still wasn't working. So they gave her a new one. By this time, the machine was almost a year old and the dealer had it more than us. When they gave us the new machine, they assured us it came with a full one year warranty. It broke down last month. Sewing along , suddenly my wife hears a clunk and something falling inside. Wouldn't run after that. Got it back yesterday, it just went clunk again. Of course the manage who assured us we had a full warranty no long works there so they are arguing with us about the bill. It doesn't help that we bought this from a sewing center in the middle of a JoAnn Fabrics where the personal change every 30 days. The person who has been the longest is the part timer who is bitter that they never make her manager.
And just to add salt to the wound. This machine was a gift from my wife's father from his death bed. He was in the hospital, dying of cancer. Gave my wife his credit card and told her to go buy that sewing machine she had been looking at. He died a week later.
Ok, I'm done ranting. To all those who have made it this far, Thanks for listening.
Anyone have any suggestions what we should do about this?