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PE Design Help Request

I am very frustrated with my dealer as well as PE Design.

I took a PE Design class at the dealer that sold it to me. We each created a design of our choice. I created mine with help from the instructor, but then I had medical problems and couldn't stitch for several months. When I was able to stitch again, I put the design in my computer and it looked fine and stitched out on screen fine. When I put it in my ULT2003D, nothing!!

I took the diskette to the dealer and the same thing happened in their machine and computer. I asked the instructor if she could help me figure out what the problem was. She said yes, but when I returned several weeks later she had done nothing and told me she didn't know where the diskette was. I took her another one the next day, but again, a few weeks later when I went in she had done nothing. This was January and she told me she wouldn't be able to do anything until after her two daughters got married this spring. I asked why that would prevent her from helping me, but got no answer. She has never called me, I have had to chase after her.

Well, a few weeks ago, I was at the dealer's for a Brother Embroidery Placement Seminar with someone from corporate and asked the instructor again how my design was coming along. She very rudely told me "Well, my daughter just got married last week, what do you expect!" I asked if there was someone else at any of this dealer's locations who could help me (knowing that there must be) and she emphatically said no. She said she would take it home that weekend (5/14 & 5/15) and start over. I said I really didn't need her to start over, but to figure out what I did wrong so I wouldn't do it again.

Now, I feel that I have been patient enough over the last 10, yes it's been

10, months!!!!!

I have heard nothing from her. I went on vacation and told myself that if she didn't contact me or leave me a phone message, I was going to send a letter to Brother Corporate when I returned home. I have just sent off a letter to Corporate Customer Service with a copy of my design in the hopes that they will help me.

I doubt that they will, so I am coming to the experts and those with knowledge and helpfulness.

Can anyone guide me in how to search my design to try to figure out what is wrong with it, because I doubt I will hear anything from Brother Corporate and if they contact the dealer, I doubt I'll ever get help from them again!

I have been so frustrated over this that I haven't designed or even embroidered anything since this problem started. I just can't bring myself to get motivated to even sew on this dang machine.

I guess I should tell you that when I got the ULT2003D I was just getting back into sewing after over 15 years and feel like I forgot most of what I used to know.

Thanks in advance for your help.

Marianne - very frustrated in WA state

Reply to
Marianne Teubner
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Are you sure the design transferred from the computer to the diskette?

Reply to
Monday

The Bro 2003 will only display a design of it own type. This means with a .pes or .dst extension on the file.

Also I have noted that if there are any files in front of the desired one that the 2003 does not understand it will not look any further in the directory and it will apear to not be there.

so

Format a floppy diskette clean and then look at your file and make sure it has a .pes ending on it. If it doesn't you would have to load it into your programme and convert it to .pes format. Now get it over to your clean floppy diskette and try that in your machine.

Your floppy disc must be a 1.44MB HD style. I got caught on some 2.88MB EHD?? style disc on they don't work. Also there are some old single sided and low density ones out there that may not be compatible.

If you machine's floppy sounds like it is trying and retrying (grinding back and forth sounds) you may need to clean your floppy disc heads. There are cheap cleaning kits out there you put a few drop os alcohol (supplied) on the disc surface, which looks like a cloth webbing, and stick it and then try to load a few patterns (which will fail). This wipes the heads clean and buffs them.

Let us know more. I am sure we can help you out

Best of luck! (relax...it will happen)

Reply to
John P . Bengi

Thanks for the ideas.

It is a pes file, on a 1.44 mb HD disk. It is the only file on the disk..

It is on the disk because I have called it up onto the computer screen from PE Design.

I have also copied it from PE Design onto several clean, empty diskettes and it still doesn't show up in the ULT.

Marianne

Reply to
Marianne Teubner

Do other designs work? When they do, exactly what appears on the ULT? When you insert the non-working one, what appears?

If you could post the design file to alt.binaries.crafts.pictures, I or someone could take a look at it and see if there's something strange about it.

- Herb

Reply to
Herb

Reply to
raygilbert

I also have one heck of a time copying my designs on to floppy,so i know how frustrates you must be. Also i have a Brother ult 2003. And after about 15 years of not sewing and not too much computer savvy it can make you want to throw in the towel for good. Except i spent too much money on that machine to give it up!!!!! (So says my husband.....loudly!!!)If i didnt have a son with lots and lots of computer savvy it would probably be on the auction block.I'll be watching this post for some information i might use. Dont dispair, you are not the only one ready for a melt down!!!

Reply to
raygilbert

Marianne....sorry you are having frustrating problems...just consider this a learning experience...lol... There is also a limit on number of stitches and number of colors that can be used in a design....sorry, I don't know what those limits are....you might could find them in your machine manual or software manual.

Reply to
tiny

Try creating some text on your machine and then saving the file to a clean floppy disc. Now see if you can read it back in.

Herb has some good questions also.

WE will get this yet!

Reply to
John P . Bengi

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