Question about BabyLock Ellageo thread tension

I just got my brand new Ellageo3 and I am wondering why the bobbin thread is showing on the top when I embroider. Do I need to do the upgrade? The machine says version 3.03, the BabyLock site says there is a version 3.04 upgrade. I am using #60 bobbin thread, worked fine in my old Brother 8500, but comes up on the Ellageo. If anyone has any ideas, I would greatly appreciate it. I live 4 hours away from the dealer and they are closed now till Tuesday. Other than that, this machine is truly amazing!! If I can figure out the bobbin thread/tension problem, I will be ecstatic.

TIA

Lou

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