Simplicity Smart Box

Generally that message comes up when there is a conflict between a hardware or software device that is accessing the port that you have set for your converter box.

Have you added any new hardware or software to your computer since you last used your box? Examples of things this might include would be a new modem, a camera that connects to the serial port (though most new ones don't anymore), an item intended to be used with a kids game, (like the barbie genie bottle), or software that uses your communications ports, like different internet access. If so, that could be causing it.

Have you used your box before, and did it work correctly?

I don't have the Simplicity box, I have the Amazingbox, but I had the same error message come up once. When it happened, I went in under "Options" and for Port, I selected "first available", and it stopped giving me that message.

HTH Laff>Just wondering if anyone else is using the smart box. If you are I was

No new hardware or software have been loaded.

Yes I have used it before and it worked fine, just started doing this all of the sudden.

Tried the first available thing and still no go.

I appreciate you trying to help me but I'm open to any other suggestions that may be out there.

Thanks again.

Okay, so we have a stubborn problem then. Sometimes your best bet on something like this is to work on the absolute basics. Have you tried shutting down your computer, unplugging the power to your Smart Box (leaving it unplugged for at least a full minute), plugging it back in and then restarting your computer?

If you have, or if that doesn't work, you might want to check this website out and see if it helps at all:

I know this sounds stupid, but it's not really. Make SURE yourbox's power cord is connected to the power and to the box, and makesure your usb cable is connected to the smart box and to the computer.A lot of people get offended when I suggest things like that, but Iworked for a large cable internet company doing tech support and youwould be *shocked* at the number of people who fought with me overchecking those things, but after giving in and checking foundsomething unplugged. Good Luck!

LaffinMom

Tried everything that you have suggested, before I posted the help message. I did try again after I read your post. Still doesn't work.

Thanks