What to expect from a digitizer?

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I hope this group isn't dead.

I am new to this -- just got my machine a few days ago.  I sent a JPG
to a digitizer and i'm confused about what I got back.

The colors in the file aren't the ones from my JPG.  It's not that
they're different shades, which I would expect, it's that they're
completely different colors.  Is this how it's usually done?  I know
the machine doesn't know what colors I'm using, but there are five
color changes and I can see getting confused at some point after I've
spent awhile doing these.  I was also wanting to send a pic of the
digitized design to my friend who wants the shirts to see if it looks
okay to him, but I know his first impression would be, "What is

The size of the logo is about 1/2-inch less than what I specified,
which I'm thinking is significant for something that's less than 4-
inches wide to begin with?  The logo has some plain text underneath
it, and the font size is noticeably smaller than what was in the JPG I

I've never digitized anything, or had anything digitized, so I don't
know if this is just how things work?  The first time I sent it to
him, I realized I didn't give him all the info he needed when I got
the file back, just from the machine, etc., that were in the print-
out.  So when I sent it to him a second time, I made sure to be very
thorough and specific.  But the printout still shows a different
machine, the threads are different colors, etc.

I haven't been able to stitch the design successfully yet, but I'm
sure that's a matter of my learning curve.  The logo is for polo
shirts and I guess I just don't have the hang of embroidering knits,
though I have been able to do several on woven fabrics that look
great.  There are a couple of things about the stitching that I don't
like, but I haven't mentioned them to him yet -- I wanted to get to
the point where I could actually stitch the design properly first.

I thought about asking him about all of this, but I've asked him other
questions and though he answers my emails, he doesn't address the
issues I've asked him about.  He did let me know how he wanted to be
paid, though.  :-D  I don't think English is his native language,
which I don't have a problem with, but it has me wondering if he just
doesn't understand what I'm asking in the first place.

I really don't have the time to mess around anymore -- I need to find
someone who can just do these for me.  I just don't know if I should
keep trying to use him, or move on.

Re: What to expect from a digitizer?
On May 10, 3:31=A0pm, Ellie wrote:
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Okay, I'll lock the door on my way out.  :-)

Re: What to expect from a digitizer?
On 2012/05/11 03:17 PM, Ellie wrote:
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Ellie, I don't know what happened to your post, but I've just received
it now, 15th May.  I can't help with the digitizing, but I can tell you
that you will get help on this group.

First of all, what machine have you bought?  I have an old machine, and
found the digitizing very difficult.  The newer software seems much
easier to use.  Be specific in the details of your machine and software,
and I'm sure you'll get help very quickly if it's possible.

Joyce in RSA.

Re: What to expect from a digitizer?
On 5/14/2012 11:15 PM, Joyce in RSA wrote:
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Hi Joyce -

I still don't see Ellie's post(s). Based on the reply-reference in yuor
headers, she posts through Google Groups, which has been extremely
unreliable lately. As far as I can tell, you're using Eternal September,
which also has its ups and downs.

  - Herb

Attn: Ellie Re: What to expect from a digitizer?
Your original post isn't appearing here on Easynews/Giganews, so I read
it on Google Groups.

Your basic question is why the digitizing service returned a design to
you that didn't appear in the right colors.

You didn't mention what format the design was in. Some formats, such as
.DST, carry no color information, but only information about when to
change your thread.

Others, such as .HUS and .PES, do have an internal color palette, but if
your digitizing service used any professional format such as DST as an
interim step in their process, the color palette will have been lost.
Depending on what you're viewing the design with, it will provide a
default (and pretty useless) color chart - usually bright colors like
Red, Black, Green, and Yellow.

BEFORE PAYING, demand from your digitizer a color chart, which is a
simple list of color breaks and their associated threads, usually
identified by some major thread manufacturer.

  - Herb

Re: Attn: Ellie Re: What to expect from a digitizer?

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Thanks for the extra effort, Herb.  I really appreciate it.  

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Yup -- that's what I'm seeing.  Basic colors.  

I talked to the people at the sewing machine shop about this when I
was there the other day, and they explained to me why it was coming
out this way.  He's sending me .emb, .dst and .pes files.  

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I feel kind of guilty because I haven't actually had to pay him yet.
He offers the initial design for free.  He's done three for me now,
and I asked him the other day to send me a bill, but he hasn't done
it.  So I'm not out any cash, just some time, but he is, too, and I'm
not sure why he's not wanting to get paid!  

I'm really confused by the lack of communication.  Like I said in my
OP, I'm pretty sure English isn't his native language, so perhaps he
isn't understanding my questions, which are really all about what he
needs from me to make it easier for him!  

I contacted several other digitizers before him.  Most of them weren't
interested in lil' ol' me -- they don't do "home" formats -- which is
how I ended up with him.  

From my digging, I know there's a big issue with overseas digitizers.
Because of the communication problems, etc., I tried to trace the IP
in his emails to find out where he was.  It's blocked.  

So, while I feel a certain loyality to him because he's done all this
work for me for free, there are some things that make me go, "Hummmmm
. . ."  Am I off-base here?

Re: What to expect from a digitizer?
On Tue, 15 May 2012 08:15:40 +0200, Joyce in RSA

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Hi, Joyce!  

I apologize for using Google Groups!  I usually don't, but I was away
from my house and looking for a quick answer.  Silly me.  :-D  I
completely zoned on the GG posting issues.  

Also, I've checked out the many machine embroidery forums, but the guy
I was using is on every.single.one of them.  It's not that I wanted to
talk about him behind his back (or I would have named him) -- it's
that I wanted some unbiased information, not "He does a great job!"
replies, or get into a discussion with him on a public forum when he
doesn't really answer my questions in email.  All I get from him is
the files and "please check."

That said -- I have a Brother 900D.  It had about 230,000 stitches on
it.  Is that an "old" machine?  I've been Googling like a mad woman
since this all started, and I'm finding it difficult to find much
information about these -- including when they started selling them,
or how much the other models cost.  :-D

The machine people told me it wasn't abused -- but they're also the
ones who did the service on it and put a defective bobbin case in it.

He sends me .emb, .dst and .pes files.  I wasn't able to get the
design to stitch properly because of the defective bobbin case.  Now
that that's been resolved, the output is gorgeous, with a few
"niggles" that he fixed for me right away.  

While I was at the shop getting the machine fixed, I talked to them
about the color oddities in the files I was receiving, and they
explained it to me.  

I'm viewing them with Wilcom TrueSizer e2.0.  When I originally
started using that, I could get a print-out that listed all the
information about the design.  So I thought I would just make notes on
that to help me keep the color changes straight.  But NOW -- of
course!  LOL! -- when I fire that up, the design shows up, but none of
the file menus or tool bars, and I can't figure out why.  So, while I
can view the design, I can't find a way to print out the "cheat

It's always something!  LOL!  

I've done things for two friends now, and they're very happy.  But now
that word's getting out that I can do this, I have lots of other
people wanting things done.  Looks like there's going to have to be an
upgrade in my future pretty soon.  :-)  

Re: What to expect from a digitizer?
Ellie wrote:
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I have two Singer Quantums (XL5000 and 6000), each has over
3,500,000 stitches on them (I had them professionally
serviced at 3 million stitches).  I bought the first one new
in 2004 and the second one used a couple of years later, I
do not consider them to be "old".  ;-)

I cannot help with your digitizing-thread stop issues,
sorry.  I use digitizing software and create my own designs,
so I know where I have made color changes.  I have
occasionally purchased designs which went wonky when I
looked at them on my computer.  It really helps to have a
color chart from the designer.

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It might be a good idea to become a little more familiar
with your machine before taking on projects for others, you
sure don't want to ruin someone else's garment.


Re: What to expect from a digitizer?
On Tue, 15 May 2012 21:02:14 -0700, "BEI Design"

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It was too late for that before I even started.  I got the machine
because a friend wanted me to do some shirts for him.  But I certainly
wasn't using his shirts for practice pieces.  :-)

Re: What to expect from a digitizer?
On 2012/05/15 07:04 PM, Ellie wrote:
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I thought your use of "digitizer" was software, not a person!  I tried
the software many years ago, and found it very difficult.  The only time
I had a design made was expensive, but very good.  When I have needed
help with anything I have always found it on this group, thanks to Herb
and others.  Since I live in South Africa I've mostly been far from any
technical help, so almost all my learning has been via the internet.

My machine is a Husqvarna Rose, which I bought about 1996, so yours
seems to be very new to me!  I have no idea how many stitches mine has
done, but it must be well into the millions.

When I embroider on knits I use a tearaway stabiliser underneath, and a
soluble one on top.  That does away with the stretch problem that may
arise.  I prefer tearaway to cutaway as I'm always worried about a slip
of the scissors!

Good luck to you in your new enterprise.

Joyce in RSA.

Re: What to expect from a digitizer?
On Wed, 16 May 2012 09:01:02 +0200, Joyce in RSA

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OH!  LOL!  

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Wow!  I guess so!  :-)  

I knew I was going to be getting this machine about two weeks before
it was actually in my hot little hands, so I did a lot of Googling
during that time.  It's helped a lot, but it all makes more sense now.
I also had the manual that I could read through, so that helped, too.

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At least!  

I don't think the original owner used it long -- 230,000 or so
stitches doesn't seem like much, unless I misread that and put a comma
in the wrong place.  I was told she upgraded her machine, and didn't
need this one anymore, but who really knows?  

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I've ordered some soluble, but it hasn't arrived yet.  I learned that
the lady who was helping me with the machine hasn't been doing this
much longer than I have -- which is not very darn long.  She's nice,
and willing to help, but my "lesson" consisted of us pretty much
figuring it out together, which is fine, but I want to try some other
things and she really wasn't familiar with them.  

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Thanks!  As long as my friends are happy, it's all good.  :-)

Re: What to expect from a digitizer?
Ellie wrote:
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What stabilizer are you using for the knits?  I discovered,
after ruining my granddaughters favorite pink T-Shirt, that
thin tear-away stabilizer was NOT the one to use for knits.


Re: What to expect from a digitizer?
On Tue, 15 May 2012 21:05:18 -0700, "BEI Design"

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I'm using tear-away and cut-away.  It was the defective bobbin case
that was causing the troubles.  :-)

Re: What to expect from a digitizer?
Ellie wrote:

Another thought: you might want to download the trial
version of Embird:

You can use it for a month for free.  Use it to do a
"virtual" stitch-out, which may be just what you need, to
see where your digitizer put in color stops.

I use PSW 2.0a for digitizing, but I also have a registered
copy of Embird, and Embird Font Engine (as well as several
of their alphabets).  Embird is very useful for taking a
look at purchased designs which my software sometimes screws
up.  You can also open and "save as" several different

I also have the free version of Wilcom TrueSizer.  One can
never have too may software apps.  ;-)



Re: What to expect from a digitizer?
On Wed, 16 May 2012 13:58:03 -0700, "BEI Design"

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Thank you!  I'll try that.  :-)  

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Maybe you can tell me what I've done to mine?   I have the free Wilcom
TrueSizer e2.0, but I've lost the menus and toolbars -- and they were
there before!  All I have is what looks like a full-screen view of the
file I've opened.  I've played with the F1-F12 keys, but that doesn't
seem to do anything.  The Help gives some limited keyboard commands,
and talks about the menus and toolbars -- but doesn't mention how to
get them back if they aren't there.  :-)  

I'm about ready to uninstall/re-install it, but thought I'd ask you
first.  :-)  

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I like the way you think.  :-D

Re: What to expect from a digitizer?

Ellie wrote:
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You're welcome, good luck.

If you are serious about doing custom embroidery for others,
I strongly recommend you investigate a digitizing software
package.  The learning curve on PSW was steeeep, and the
manual is horrible, but by trial and error I have worked
most of it out.  I used to have some pics up on a web site,
but lost it when the host closed down.  :-(

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Herb is the Wilcom expert here, I rarely use it.  I just
loaded it, and it comes up by default with the normal
"File-Edit-View-EMBroidery-Help" options across the top and
some icons below the text.

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I looked in the help file, but the only thing there that
seems appropriate is "Reverting to factory setting" under

Here is a copy-paste of the text (graphics omitted this is a
non-binary newsgroup):

Reverting to factory settings
If you have made changes to the default settings in your
software and you want to revert back to the factory
settings, use the Revert utility.
To revert to factory settings
      1     Exit TrueSizer.

      2     On the Windows taskbar, click the Start button
and select Programs > Wilcom TrueSizer e1.5 > Wilcom Tools >

The Revert to Factory Settings dialog opens.

      3    Select the items you want restored to factory

Reverting to the original settings removes any changes you
have made to styles, templates and hardware settings. New
styles, templates and hardware settings are unaffected as
they are saved separately.
      4      Click OK.

The selected items are restored to factory settings.
There is no confirmation message.

I hope Herb will jump in here.  As a last resort,
reinstalling is probably the way to go.

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You should see my thread and stabilizer collection...



Re: What to expect from a digitizer?
On 5/16/2012 4:43 PM, BEI Design wrote:
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Beverly's suggestions are right on, except that they refer to version
1.5 rather than the 2.0 that you have - It should be similar.
Re-installing is easy and can't hurt.

  - Herb

Re: What to expect from a digitizer?

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I tried the revert, but that just put the grid lines back.
Re-installing took care of it.  I see now there's an "x" to close the
toolbars and menus, so I must have done that at some point.  :-)

Thanks, Herb and Beverly.  

Wilcom TrueSizer e2.0 Problem Again (was Re: What to expect from a digitizer?)

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I re-installed, used it a couple of times, and now when I start it up,
the menus and toolbars are missing again -- and I was very careful not
to click the little "x" that dismisses these.  I can't find anything
in the help on how to restore them.  

I'm really not wanting to re-install the program every few days.  

Is there another free, small program I can use to view the files and
print the info reports?  I'm not looking to edit at this point -- just
print the reports.  


Re: Wilcom TrueSizer e2.0 Problem Again (was Re: What to expect from a digitizer?)
On 5/20/2012 1:16 PM, Ellie wrote:
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I'm not sure what it is that you're seeing and not seeing, or what you
mean by printing a report; it doesn't make a lot of sense - the x should
close the current file, but nothing else; reducing the menu bar to just
the File and Help options; when you open another file (or drag one into
the window) all the menu items re-appear.

If you're not seeing the menu bar AT ALL, try to bring up the menu items
with the alt-key.  Alt-F for the File menu, Alt-H for the Help menu, and
if there's a design open, alt-V for view.

Please describe the screen as you see it. For instance - does it have a
title bar? Is it in full-screen mode (two overlapping boxes next to the
upper-right-hand X) or resizeable (one box there)? Do yo see your design
or a windows that's completely gray (or other color), etc.

  - Herb

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