As many of you know, I do on-site repairs of leaded doors and windows. One of the more difficult things I deal with is trying to elicit descriptions from the homeowner as to what type(s) of glass is broken. One of the toughest things is getting them to identify a bevel. All they seem to be able to identify is glue chip...everything else is a mystery to them.
If you were trying to get someone to describe a bevel...what questions would you ask? I'm at a loss as to how to ask. If it is a flat glass, I have it on the truck. If it is a bevel...we almost always are looking at a shop repair and/or two trips. I don't know how many times I've showed up for a repair appointment and found that the bevels were broken, despite my "best" questioning.
Any ideas on a "script" or questions to ask would be appreciated.