From what I understand is they're going to try keep the online business going. They will know more by around November what they're going to do with the site.
Y'know, I've never found their in-store service to be great. The best service I had was about 8 years ago when they had a girl about 19 working there. The older workers seemed like they didn't have the time of day for you. And it wasn't just me. Talking to a woman while standing in line, she was saying she was going to try some hardanger pattern. She was a beginner and the "help" told her it was too hard for her and she should start with something much easier"!!! That really turned her off. I agreed and said they could have told her "we have some great tutorials on our site and if you need help, stop in on our stitchy nights and we'd be glad to help" sort of statement.
Their people on the phones have always been a *great* help, though!