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Singing praises

Well, I don't know how, but I lost the chart to a kit I was 99% done on. It bookmark of hollyhocks and I was down to the backstitching.

So I contacted the nice folks at Textile Heritage and while the kits was discontinued many years ago, they found it in their archives and mailed me a copy.

Yes, I could have faked the backstitching, but in this case, I just felt I wouldn't do the piece justice with just the picture for a guideline.

BUT - next time I see a piece from them I like, it's just going to come home with me. Have to repay great service like that some how.

Cheryl

Reply to
Cheryl Isaak
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Great news. They're really nice people from TH, their reps in the US have always been really lovely to deal with, talk to when I've met them at the trade shows.

No doubt you would've done fine, but it's understandable to want to be sure.

That's nice. Their kits are great, IMHO. Similarly, a while back (couple of years?) I lost a chart from Raise the Roof designs. Wrote them, including that the LNS I'd bought the piece from would verify it. Completely kitted up already, with buttons, hand-dyed linen, etc - and not a cheap chart. They were so nice - and actually sent me a new chart - though asking me I think not to suggest doing this to others (as in don't spread it around too much). But, great service, and you know I have a few other charts of theirs.

Ellice

Reply to
Ellice K.

I bought one of those Sweetheart Tree "kits" C is for Cat. It was a small plastic case with a tiny pattern and a few threads ($21.99!!). Someone had been in it and the threads, especially the Wisper, was all tied in knots.

I contacted ST via email about the threads. They said I had to send the threads and the insert from the kit before they would replace thread. Said I might be lying about buying the kit. Too much trouble and time for a few inches of thread!! Have never stitched it. They just took the fun out!

I'm doing some serious housecleaning and purging and it is in the Goodwill pile.

just me, Cathy from KY in CA

Reply to
Cathy from KY in CA

That's unfortunate. Although, having worked/managed some shops, I can understand the designer dilemma. Sweetheart tree is a pretty big business, and tampering/shoplifting sadly happens in LNS. That's why when I wrote to Raise the Roof, I offered to send them a copy of the chart cover with the price tag from the LNS, and told them where I'd bought it - and the LNS would vouch (not that I could find the receipt). Sadly because there is so much copyright infringement around - people copying and passing on charts, etc - that it puts designers in awkward positions replacing things. Sorry that you haven't gotten yours replaced & can't do the kit. I have the "d is for dog" kit and it's not started yet, either.

Ellice

Reply to
Ellice K.

Send it my way - I'll rekit the threads and give to my Mom. She's looking for a memorial for her cat and I know that one is right up her alley!

Cheryl

Reply to
Cheryl Isaak

I went to Goodwill after work yesterday!!

just me, Cathy from KY in CA

Reply to
Cathy from KY in CA

No worries! glad it's going to a good home. It will make someone happy I hope!

Cheryl

Reply to
Cheryl Isaak

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