I've just had a message from the lovely person at Fiskars who helped me both times when I had problems. I can't remember who it was now who was having trouble getting an answer from them (senior moment? ), but all of my replies from them have come as a result of writing from their web site. The name of the person I've dealt with is Amanda, so I'm wondering if you could maybe put "Attention: Amanda" on your messages? It might help -- who knows? :)
Thank you Sandy for keeping Fiskars in mind - I am now waiting a response to a search that they are doing for the bolt assembly used several years ago. Their customer service rep in Canada told me that they have lots of the orange plastic parts for the current models in stock (that makes me think that there is a heavy demand for orange plastic parts that break). Hopefully, a plain bolt can be found even if it comes out of their company museum of artifacts! Jennifer in Ottawa
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Group: rec.crafts.textiles.quilting Date: Tue, Jul 22, 2003, 9:55pm (EDT+4) From: s snipped-for-privacy@earthlink.net (Sandy=A0Foster) I've just had a message from the lovely person at Fiskars who helped me both times when I had problems. I can't remember who it was now who was having trouble getting an answer from them (senior moment? ), but all of my replies from them have come as a result of writing from their web site. The name of the person I've dealt with is Amanda, so I'm wondering if you could maybe put "Attention: Amanda" on your messages? It might help -- who knows? :)
Jennifer, another thing I wanted to mention is that the blade retractor in the original cutter I had was the old style; it was a gray piece that was an integral part of the handle. However, that part is exactly what finally broke on my cutter. The new one (with the orange assembly ) has a separate button to retract the blade, and I suspect this will be a bit sturdier. Still, I can't complain, since I'd had the old one for several years and now have a free new one. :) Best of luck!
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