CreateForLess.com agreed to refund my costs for returning the pink thread (I ordered gray thread) and it took two more emails to get the original shipping charges credited to me.
It's over and I have 'won'. All shipping costs have been credited back to my credit card as well as the credit for the merchandise.
It's a shame they took so long to make the refunds- and lost a customer in the process.
Leslie & The Furbabies in MO.