Letter to Fons & Porter

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I bought the 3 pack of rotary blades (again). These were so stuck
together they
were impossible to separate. I tried using two hemostats after trying
to slide them
apart didn't work.I tried to wedge another blade between them. That
didn't work.
I really didn't want to end up telling this story in the Emergency
Room, so I threw
them down in frustration and walked away.
Then I got the bright idea to load the whole stuck-together mess into
the rotary cutter,
and cut fabric. They then collected enough fabric threads/lint it kind
of wedged them apart.
I generally don't take the time to write manufacturers over stuff like
this, but the more
I stewed about I realized how *dangerous* that is. And how hard would
it be to
place tissue or waxed paper between them during packaging??
So I wrote to Fons and Porter. (and I was sure to tell them that I
have loved every
F&P product I've bought -- except this one). They wrote back and told
me the
blades have oil on them, and all I had to do was put on some kind of
special
glove (which I don't own)..and slide them apart. Duh. These blades
were stuck
together until the atom bomb drops. They weren't sliding anywhere.
The last paragraph informed me that the proper method of loading the
blade into
my cutter was on the back of the package. Double duh.
Thanks for the vent. I'm on bloodthinners. There's no way I am buying
a F&P
three-pack again. I'm a klutz to begin with, and that's a combo for
disaster.
Thank you, kind folks, for allowing this vent. :-)

Sherry

Re: Letter to Fons & Porter


oh dear, Sherry.
i dont find their reply satisfactory at all.
did they apologize?
was it possible you got a defective package?
did they even consider this as a possibility?
did they offer to replace the package? on the off chance it was a bad one.

i would not accept their excuses or reasoning.
tho to be fair i didnt actually read your letter or their response.
maybe thats just me tho.
i've never had those blades or bought anything from Fons and Porter.
now i dont think i'll ever bother if that is the best they can do for
customer service.
i wonder did they even consider who you might pass this info on to
considering we are in the 21st century and the internet allows us to
communicate on a daily basis with quilters around the globe.
<shrug>
j.

"Sherry"  wrote ...
I bought the 3 pack of rotary blades (again). These were so stuck
together they were impossible to separate. I tried using two hemostats after
trying
to slide them apart didn't work.I tried to wedge another blade between them.
That
didn't work.
I really didn't want to end up telling this story in the Emergency Room, so
I threw
them down in frustration and walked away.
Then I got the bright idea to load the whole stuck-together mess into
the rotary cutter, and cut fabric.
They then collected enough fabric threads/lint it kind of wedged them apart.
I generally don't take the time to write manufacturers over stuff like
this, but the more I stewed about I realized how *dangerous* that is. And
how hard would
it be to place tissue or waxed paper between them during packaging??
So I wrote to Fons and Porter. (and I was sure to tell them that I
have loved every F&P product I've bought -- except this one). They wrote
back and told
me the blades have oil on them, and all I had to do was put on some kind of
special glove (which I don't own)..and slide them apart. Duh. These blades
were stuck together until the atom bomb drops. They weren't sliding
anywhere.
The last paragraph informed me that the proper method of loading the
blade into my cutter was on the back of the package. Double duh.
Thanks for the vent. I'm on bloodthinners. There's no way I am buying
a F&P three-pack again. I'm a klutz to begin with, and that's a combo for
disaster Thank you, kind folks, for allowing this vent. :-)

Sherry



Re: Letter to Fons & Porter


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The answers would be no, no, and no. We think alike. I sorta kinda
thought they might entertain the possibility that this packaging
was defective too. But no. Here's the actual letter they sent, copied
& pasted below: I thought it was a little condescending. Like I had
not *tried* already to "easily slide the blade off"??? Thanks for
all your replies. So possibly I'm not just an idiot. :-)

Hi Sherry:
With all cutting edges you have to be extremely careful.  When they
package the blades they put an oil in between each blade.  What I do
is remove the blades from the container and side the blade off.  It
will easily slide off the other blade.  You might want to put on the
klutz glove so you won't get cut.  On the back of the packaging it
will show you the correct way to put the blade on you cutter.


Re: Letter to Fons & Porter


I purchased a 5pack of blades and thought I had put one into my cuter only
to find that he wasn't cutting true and had lots of threads like yours. I
had even cut myself quite badly trying to find out what the problem was.

Like you I threw my cutter down in disgust and my OH said he would look at
it - he is mechanically minded LOL - and said I had inserted two blades. He
used his thick work gloves to slide them apart for me plus the other three
as well.

I will never trust myself to do that again - it's a real pain in the bottom.

I would follow up with F&P, that is truly bad customer service.  Your
feedback was warranted but their attitude was not.

Maybe other F&P customers have had the same trouble. Mine were not, they
were OLFA blades.

--
Di
I'm creative!  You can't expect me to be neat too.
Vic Australia

We've slightly trimmed the long signature. Click to see the full one.
Re: Letter to Fons & Porter


That should read :
 ...to find that it wasn't cutting true etc...
--
Di
I'm creative!  You can't expect me to be neat too.
Vic Australia

We've slightly trimmed the long signature. Click to see the full one.
Re: Letter to Fons & Porter


I approach a new pack of blades with such caution you would think I was
reaching down the throat of one of the gators to see what he was choking on.
I am afraid, very afraid.  I've found that using the finger of a rubber
glove or part of a wide rubber band will sort of grip/stick to the top blade
and slide it away from the others.  Polly


Re: Letter to Fons & Porter


Polly, thanks for that idea, I did learn my lesson and will use two rubber
thimbles in future.

--
Di
I'm creative!  You can't expect me to be neat too.
Vic Australia

We've slightly trimmed the long signature. Click to see the full one.
Re: Letter to Fons & Porter


On Thu, 15 Jul 2010 00:55:14 -0500, Sherry wrote
(in article

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That does not sound like very good customer service.  But I've been kind of
down on F&P since I heard a rumor that they won't let customers use the
bathrooms in their shop in IA.

Maureen


Re: Letter to Fons & Porter


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Thanks for posting the tips on getting these blades apart.  They give
me shivers every time I have to put a new blade in.

 And a note to Maureen.  You are of  the same mindset that I am...if
you want my money, please have a restroom available.  Actually, here
in WI it's a state law.  I was in an antique mall a few years back and
their restroom had an "out of order/Employees only" sign on it.  Made
me so darn mad, I called the state building inspector and complained
loudly.  The next time I stopped in, the sign was gone, so he did his
job.  It just happened to me a week ago at a local store in my town.
I'm still pondering if I should complain again.  I know I won't be
back to shop there.

Re: Letter to Fons & Porter


On Thu, 15 Jul 2010 18:48:35 -0500, dealer83 wrote
(in article

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Indeed, I can see why maybe a business wouldn't want every guy of the street
to come in an use the restroom, but I'm there to spend money.  Just makes
sense that I'll stay longer if I'm comfortable.

Maureen



Re: Letter to Fons & Porter


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You guys need to think this through... Fill your basket/cart up with
the stuff you want/were going to buy, get up to the register, and say,
"Sorry, I wanted all this stuff but I have to go so bad I can't
wait..." and leave it all right there.  When somebody adds it all up
while they're restocking it back on the shelves, they may get the
hint...

Doc

Re: Letter to Fons & Porter


You are of =A0the same mindset that I am...if
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In Illinois, any business that sells or provides food or drink that
may be consumed on the premises is required by state law to provide
restrooms available to the public!  Some of the businesses don't like
it, of course, but that is just part of doing the business chosen.
However, there are others which do NOT offer food or drink and are not
required to offer restrooms to the public but who do so anyway, and
many of them actually post a sign in the shop window saying so!  They
get some foot traffic that will never spend a nickle inside, but get
MORE foot traffic that makes a point to shop there.  It's certainly
good PR.  A restroom should be clean anyway, right?  So what if they
go through more TP and soap and paper towels?  It's just a business
expense, and not all that much more anyway.  (My former brother-in-law
made his employee-only restroom available to the public, and he
actually kept track of the bills and found the additional cost to be
negligible, but the good will and occasional new customers to be worth
a lot more.  He had an independent insurance agency.)

Re: Letter to Fons & Porter


Thank you for sharing this information!  I have had good luck with
Olfa blades, and am pleased to have a nice little stockpile of them
tucked away.  (Whenever I find a REALLY good sale on them I buy them
-- last time was at Tuesday Morning.)

I find F and P stuff to be extremely over-priced and the quality to be
not at all worth the difference.  I never hesitate to pay more for
better quality, but try not to be an idiot, and sometimes think F and
P thinks we are idiots.  Their response to you seems to prove it.

Re: Letter to Fons & Porter


I like the Fiskars brand myself. They seem to have less sticky oil on
them when new and they seem to stay sharper longer for me. I get them
at JoAnns when I get a coupon.

Diana - PA

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Re: Letter to Fons & Porter


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I agree. In this case, I had a 40% off coupon, and other shoppers had
already beat me to the Olfa blades and bought them all. I'm not
buying these again even if I do have a coupon.

Sherry

Re: Letter to Fons & Porter


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Ok, folks... First, let me be clear, I am NOT taking sides on this
issue - just trying to help/offer a possible explanation/solution.

They package the blades in oil to prevent rusting from humid
conditions.  When this is done with very smooth surfaces, a vacuum can
form between the blades, making them difficult to separate.  However
sliding them apart should not be all that difficult.  Another
possibility is that the package you got was very old, and the oil had
dried out, which can make them seem like they're glued together.

If it were me, I would try loostening the oil by spraying some WD-40
(if you don't know, ask someone of the y-chromasome persuasion)
between the edges, and let them sit overnight (might take less time)
or immersing them in some sewing machine oil or penetrating oil (just
enough to get some between the blades).

I can't guarantee this if the oil's *really* old, but that's what I'd
try (and wipe off most of the excess oil and practice with the new
blade to get it off the blade edge where it might stain fabric.

HTH,

Doc

Re: Letter to Fons & Porter


wrote:
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I think you may be right, Doc. The little bit of oil that was on the
blades
was dark and kind of sticky. I had wondered even, if they had been
on the shelf for a long time. My next plan actually was to immerse
them
in very hot water. I really don't know why. It just sounded like a
good
plan at the time.
Sherry <----definitely lacking the y chromosome.

Re: Letter to Fons & Porter


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Sherry,

Not a great idea; oil & water don't mix.  Oil has different volatile
components; some are "solvents" and common to many oils, and will
loosten up the "sticky".  Heat alone might work, but could also dry
things out worse than they are; too much could even warp the blades.

Doc

Re: Letter to Fons & Porter


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Back when I was doing undergraduate physics, this was seen as a feature,
not a bug.

If you wanted a surface that was absolutely black to reflected light,
you'd use a stack of razor blades.  Any light that hit those blade
edges would get reflected inwards and lost in the cracks.  Perfect
black body.  And it was easy to handle because the blades stayed in
a solid block.

So, this is a phenomenon (desired or not) that people have known
about for 40 years.  Seems a good bet that 40 years ago they also
realized you could make them easier to pull apart by putting sheets
of paper in between the blades.

You get the same behaviour with stacks of art knife blades.  I use
those a lot.  I've never bought multiple rotary cutter blades, but
you'd think somebody might have worked out that unlike an art knife,
a rotary blade doesn't have a blunt back you can safely push on.

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Re: Letter to Fons & Porter


On Jul 15, 7:34=A0pm, Jack Campin - bogus address
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Okay, X-acto blades are something I know about. I've had stitches in
nearly all
my fingers, and on the bottom of one foot from a 26 year career in
pasteup art.
I also learned that when you wear sandals, and drop an X-acto on that
vein on
the top of your foot, the blood squirts out like a geyser. But you're
right about
separating blades. I never cut myself doing that. The blunt end makes
it easy.
Thanks for the chuckle and the memories. Seems like another life. I'd
rather
be quilting!
Sherry


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