Maybe good news?

In frustration with the local Singer service shop (you may remember, I took my perfectly working XL5000 in for routine

3-million-stitch cleaning and service, it was returned with several features not working), I called the Singer Authorized Warranty Center in Snohomish WA, and asked him if I could bring the machine to him for diagnose and service. He cautioned that doing so would void any warrantee the local shop provided on their work, and urged me to follow through with them He gave me several very good pointers, including suggesting that it was possible the local service guy had simply failed to re-connect some of the motherboard connectors (which have to be disconnected) after opening up the machine..

I called and asked for the manager at the local shop, he is meeting me ay 1:30, says "he will make it right."

Cross your fingers,

Reply to
BEI Design
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Will pray it was just a memory lapse and they did forget to connect the cables and not improper ESD techniques.

Reply to
Ron Anderson

Thanks, Ron, but I don't hold out much hope: The "more experienced" repair guy actually tried to man-handle the thread-exchanger off the machine without pressing the release button! And he told the manager he "wasn't sure how to open the case, he didn't see any screws or anything". Aaarrrggghhh!!! Together, they decided(hoped?) maybe it was correct, (as the warrantee guy in Seattle suggested) that maybe an electrical connection was not properly re-established during the original service.

They asked to keep my instruction manual (sheesh, don't they have a Service Manual???), and several pictures I printed of my (pre-service) machine with the screen showing the way the thread-exchanger icons SHOULD look (thank goodness I take lots of pictures as I do projects). I left it there, they are going to give it a shot.

Just on the off chance you still have some parts: While the XL5000 was in for service, I bought a used XL6000 on eBay to be my back-up machine, and so that I could continue the donation project. There is a little plastic/nylon comb-like part on the embroidery arm, where you attach the hoops. That little comb is missing one of its teeth. It doesn't really seem to affect the operation, I can seat the hoops and it sews all right, but do you have that part?

Reply to
BEI Design

Good luck! I admire the Wnohomish technician for suggesting things to allow the 'other' center the opporutnity to make it right for you.

-Irene

Reply to
IMS

Drop me an email and I will send a copy of the parts book to you.

Reply to
Ron Anderson

Hi Ron,

I went on singerco.com and found the parts list. Looking at the "exploded schematic" (is that's the right term?), the part is on p.42, #34 part 387905. But it's not just the little comb, it apparently is an electronic part. And I'm guessing one has to take the whole arm apart to get at it. I'm not about to fool around with that. I'll phone the Singer service tech in Snohomish, WA and ask what he would charge to replace that part. He may have them on hand. If it's too much, well I'll just keep going the way it is until it can't recognize the hoops anymore, than make a decision.

Thanks, maybe next time.

And just to follow-up on the latest repair episode: The "more experienced" repair guy said the problem was not with the electronics(YAY!!!), it was the little finger on the back of the automatic thread exchanger. He says it was worn just enough that it wasn't making contact with whatever (solenoid?) it needs to hit inside the machine. He put two pieces of "Teflon tape" on the little arm, and now the icons appear on the screen and the thread exchanger re-winds as it ought. Hurray!

However, I'm eventually going to want to replace that part as well, (or buy an entire new thread exchanger) because I'm not convinced a piece of tape is the best fix, I worry that if it comes off inside the machine it will make things much worse.

Reply to
BEI Design

Indeed! I have dealt with this particular tech before for a minor issue while my machine was still under full warrantee, and he was terrific. He replaced the serial port on the machine, and sent me some replacement spring for my hoops at no charge!

Reply to
BEI Design

Yes best you leave part replacement like that to someone trained. Does not take much to wipe out an electronic machine.

I agree the tape is a poor fix and not likely to hold up long.

Reply to
Ron Anderson

I am very careful playing inside my computer, but the XL5000-6000 is a whole different level of complexity, and I have no wish to destroy the electronics.

I hope to get a call from the (sort of local to me) Singer Warranty Center, letting me know if the part is on hand and en estimate of the cost to replace it.

Thanks again, you are a champ!

Reply to
BEI Design

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