Sew News Outrage

On Sun, 19 Feb 2006 18:00:39 -0800, Melinda Meahan - take out TRASH to send wrote:

And probably is sitting in a 'call centre' with 200 other phone operators. Most likely does not even work for the company in questions but is 'assigned' those calls for that day.

Worst day I every worked was for HP rebates. Considering that less than .01% of all rebates are filed, it is amazing how many of them get royally screwed up. I did a day with National Geographic too, on subscription calls.....Same routine...one company sends out all the notices, another collects they payments, our call centre takes the complaints and all of these components were in different cities in 3 countries and only communicated by computer. I was yelled at because things arrive late, or because they did not arrive at all, or because they received a notice , or because they did not and their subscription stopped, or because the person did not like the cover art and I am sure that the person on the other end of my phone felt great satisfaction but at the end of 12 hours I was just limp----and depressed . I did learn many many different ways to swear though. There is no one line of service anymore in customer service anymore, and expending anger on the person who answers the Phone does no one any good. They have a set procedure to follow handed down by the company who hires the call centre and the operators cannot cross that line. The 'let me ask my supervisor' stall is us frantically trying to find a policy to fit the problem in the 'manual', or contacting the liaison officer of the company in question. Turn over in call centre's is 100% regularly. I lasted less than a week, and went to bed for the next week. Like I said Marriott was good, they run their own call centres and we were expected to 'CARE' about the company......and we did!!!!.

Reply to
Hanna's Mum
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I like getting these things with post paid return envelopes. A little note is unnecessary but if I feel inclined, I'll indicate that I found no use for this stuff but maybe they can find someone else who will.

What these guys are doing goes beyond annoying. It's unethical.

Reply to
Max Penn

LOL!

Reply to
Seeker

You make some good points, but one question - - doesn't your participation in this thread and the amount of time it took to type each post - belie your argument just a little? 8-)

Sharon

Reply to
Seeker

Seeker wrote:>>>> he's (she's?) not missing the point, just providing a different

Think of it as gentle education to an alternative point of view, witten out of compassion for how unnecessarily we get bound up by our anger.

p.

Reply to
small change

I recently got what looked like a bill for a magazine that I had just subscribed to, BUT it stressed three years and when I figured it out, it was twice the amount and wasn't from the magazine, but from some other group. You had to read carefully to note all this. It was in fine print at the bottom of the back side of the "form" ... from things I've seen, I think this kind of thing is increasing. I got Capitol One notices WEEKLY for a number of months. Just shredded them, and then finally got annoyed and started "black permanent marker" marking all over them with "I do not want this stuff" ... this happened three times and I've never received any thing from them again. There have been worse things.

I do believe that we need to stand up to it. Some of this, regardless of what it is, is just plain deceptive and perhaps borders on being illegal. If we don't stand up to it, we'll have problems, but likewise people who don't understand what's going on, or are old or timid or weak will be taken advantage of.

Good for you for the rant. We need backbone these days.

rah, rah B-)

Betsy

Reply to
Elizabeth M. Phillips

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