Today, I visited my local JoAnn fabrics for the first time, and it will be a long time before I set foot in that store again. There were 2 clerks cutting and one at the register. There was 1 person in line in front of me and 2 at the other cutting table. The woman cutting fabric in front of me was doing it as slowly as she possibly could, almost as though it was a protest against understaffing on the part of the store manager. After 15-20 minutes waiting, she cut my fabric, also slowly, without any pleasant conversation at all. When I went to check out, the cashier had disappeared and there were 2 people already waiting. After about 10 minutes, the other clerk who was cutting tried to take the register but was firmly told by the first slowpoke that she, herself would take the register. She slowly made her way there, again, taking as much time as possible and straightening up a few items along the way. Argggghhh!!!! I then went to Hancock fabrics and received excellent service, where they always have a cashier. I haven't lived here in 15 years but is this representative of all their stores? It will have to be a dire emergency if I ever go to that store again.
Kirsten Sollie