Followup On Problems with Oneway 2436

"Was without the lathe for a few weeks..."

That doesn't say much for their service dept...

Bob S.

However long you're willing to wait.......and 3 weeks as he said is a bit long to me but evidently not to him. For the kind of money a Oneway costs, I would certainly expect better service.

So..your smart-ass response got an answer - happy?

I think we have a troll here.....and one that can't read either. I answered your question.

You're the troll with the hidden email. How long should it take Oneway to fix the guy's lathe?

and you are a real asshole.

Considering that the motor had to be shipped to Stratford Ontario from who knows where. Average ground shipping is 5 - 6 days one way - basically a week. So two weeks are taken right up with the shipping. If it had to go across the border, there is another delay. Then there is time to be worked on and boxed back up and shipped out. Three weeks is not un-realistic with shipping to, worked on and shipped back.

And I did find that Paul lives in Oregon, so yes it had to cross the border. Overall in shipping there was probably 2 1/2 weeks spent.

Fair enough on the time then. Wonder why if its a warranty repair, why don't they do a cross-shipment and avoid the delays to the customer?

No answer required - just voicing an opinion.

Bob S.

Bob,

Please read the messages in this thread over again. It appears to me that you were the smart-ass.

Bill

"Bob S." wrote in news:kMRob.29294$ snipped-for-privacy@twister.nyroc.rr.com:

Bill,

W2ZR - from what I could find out before replying to his remark, had made two posts to this ng. I figured he was a troll and used his question as bait. I'm a bit pissed at the trolls and the cross-posters that have taken over rec.woodworking and I figured he was starting it here.

Think what you want...

the trolls and the cross-posters that have taken over rec.woodworking<

Never been to rec.woodworking and don't know what a cross poster is, though it sounds like you post the same thing to two different groups. This is the only group I read. I'm very new to wood turning so I read and learn since I have little to teach. Is that the definition of a troll? I think Oneway's service is excellent and they are an absolute dream to deal with. All I did was ask this guy who sits back and anonymously criticizes, how much quicker he thought the repair ought to be since he didn't think it was quick enough. He's said a lot since then but he hasn't said any specific length of time that he would find acceptable. But I'm a troll. Okay. I give up.

Bob,

Lets look back at the posts.

You made a comment implying poor service from a vendor you probably have no experience at all with. Someone asks "How long should it take, Bob?" and you get annoyed? You assume that he is a troll and a smart ass based on a five word clearly inoffensive question?

I did a quick search of the archives, and found that W2ZR has made many more than 2 posts and they were never offensive. I also searched the rec.woodworking archives and there are several examples of rudely aggressive posts by Bob S ( snipped-for-privacy@nowhere.com).

Anonymity, unfortunately tempts us to forget courtesy, patience and respect. I myself am falling into this trap by responding to your message. I think that if we were face-to-face drinking a beer we would certainly be able to communicate cordially and have a great time.

Bill

"Bob S." wrote in news:eUYob.34683$ snipped-for-privacy@twister.nyroc.rr.com:

able to communicate cordially and have a great time.<

...and if you come to south Florida, where it's 85 and sunny, I'll buy! How can you beat that?

Bob S. wroteclip) But to get back on topic, if you think the time of 3 weeks for a repair is a good deal, that's fine, I don't but that shouldn't matter one way or the other to anyone else. ^^^^^^^^^^^ Can we drop this now? If your object is to eliminate trolls, please don't do what they do.

As far as turn-around time is concerned, it has been pointed out that most of the delay was actually due to shipping. One-way is not responsible for that. One-way has an excellent reputation, both for product quality AND service. A snide remark about their service department brought forth a rather mild response, and it should have ended there.

Leo,

That was not a snide remark and as valid as any other comments that have been made about Oneway. Their little case of price fixing seems to be forgotten I guess. As I recall, that got a bit of press in this ng, so they're not as pristine as you would like everyone to believe. They may make a good product but don't hold them up to be angels and that everything they do is perfect.

I've shipped a number of items between the US and Canada and saying two weeks is acceptable, well - only if you don't mind waiting. I'd rather pay for quicker delivery than have a piece of equipment down for that long. But when you consider that this was a warranty item, Oneway should have sent a new one right out.

But hey, if you're happy with that kind of service then great. I would expect better.