From me to Harbor Freight:
From: Bob Crawford [malto:star_rider@nospam_charter.net] Sent: Thursday, July 23, 2009 1:44 PM To: Michael Rhembrandt Subject: Re: Order ID:xxxxxxx - Bob Crawford
I spoke to a lady on Tuesday and she is ordering the parts I need. Thank you for that. However, I do have another concern.
The ad for the 14x43 wood lathe states "Forward/reverse allows for outboard bowl turning" and "Indexable spindle" and "Spindle lock pin".
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NONE of these features is on the lathe I received, As well, the owners manual makes no reference to these features. Is there someone there who can address this issue? One of the main reasons I purchased this particular lathe was the "forward/reverse? feature. From the wording, I assumed that this was a feature of the motor itself and not the rotating head, which is listed as a separate feature. Thank you,
Bob Crawford
Their answer:
This was indeed an advertising error that we are aware of and is in the process of being changed in our system but does take some time. If the lathe does not suit your needs it can be returned within 30 days.
I apologize for the inconvieniance this may have caused.
***Please forward all previous emails with your reply*** Michael Rhembrandt Harbor Freight Tools Technical Support