Smileys Yarn website

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Hi Everyone,

I forgot who posted Smileys website but thank you for doing it. I was
looking for Red Heart Super sport yarn that has been discontinued and
when I checked their site this morning they carry it and even have the
color I was looking for. I've now ordered 20 skeins so I should have
enough to last me for a little while.

Hugs,

Nora


Re: Smileys Yarn website



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was
and
the
have
Nora, a big FYI... I HOPE you don't have the problems that a lot of
my other online friends have had as of late with Smiley's... IE:
colour shown, not colour received, etc... and their disclaimer that
they won't accept returns/exchanges, as it's not 'their' fault....
I know of 15 yahoo groups who have black-balled them as of
Wednesday...
Hugs,
Noreen



Re: Smileys Yarn website



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Noreen,
Is it a case of the color doesn't look the same in person, or that someone
ordered blue and got red?  I would think they'd want to make up for a
packing error like that.  Or do they attempt to pick the next closest color
to what's ordered, if they are out?  Just curious, having not ordered from
them.
--
Carey in MA



Re: Smileys Yarn website


Hi Noreen,

I'll let you know what I receive. The color that I ordered was the
hushabye baby variegated and there is no other variegated listed so it
would be hard to send something else. Thanks for the tip though as this
is the first time I've ordered yarn on line.

Hugs,

Nora


Re: Smileys Yarn website


I hope it goes well for you - I haven't ordered from Smileys for a
while but I have had good luck in the past with orders from there.
They often do have very good prices.  I do a lot of ordering online as
the nearest LYS is more than a half hour away and I am on the computer
all the time.  So far I haven't had a problem.
snipped-for-privacy@aol.com wrote:
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it
this


Re: Smileys Yarn website



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of
that
fault....
someone
a
closest color
ordered from
Hi, Carey!
Well, one group is discussing ordering a burgundy and getting RED.
Another group is discussing the returns policy, as wool ordered had
sliced yarns  ... so... that's the only reason I mentioned it.
I personally HAVE ordered from Smiley's "in-the-past" and had a VERY
GOOD experience... but that was over a year ago... the yahoo groups
who are PO'd... is very 'recent'.
JM2C,
HTH,
Noreen



Re: Smileys Yarn website


Hmm.  My experience was earlier also -- also satisfactory.  I don't
think I have ordered from them in the last six months.  I order
regularly from Elann and have also had very good service from Yarn
Forward (Look at their  "Treasures" - great yarns at very good prices).


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prices).
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Nodding head,
LOVE Elann AND Yarn Forward... and what's really cool about Yarn
Forward, is that if our Roger *knows* it's *you*, he'll even drop a
note in your order!
JM2C,
Noreen




Re: Smileys Yarn website


Thank you Noreen, but let me say that I do not normally process the web
orders (unless we are very busy, or to cover vacations and illnesses),
so I would not normally see your orders going through the system.

Roger.

Noreen's Knit*che wrote:
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--
Yarn Forward
Your Trusted Internet Yarn  Store
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Nodding...
I *know*, Roger, I know!
But... you DID see *mine*, grin!
I still have that note, too!
Noreen

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web
illnesses),
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don't
Yarn
a



Re: Smileys Yarn website


I thought Smiley's return policy is interesting:  QUOTE

Our Return Policy:
WE DO NOT ACCEPT RETURNS.
ALL SALES ARE FINAL.

Of course under common law if they did not ship the goods as advertised
or the goods were damaged then you have a claim against them, but
enforcing it could be a problem.

Moral:  Buyer beware, and read the return policy before ordering.

Roger.

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--
Yarn Forward
Your Trusted Internet Yarn  Store
We've slightly trimmed the long signature. Click to see the full one.

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