People who work in these places have a tendency to know which applications are a 'shoe-in'. It can take some time to get through the systems, however.
Here it took nearly a year to get all in order, but they back-paid from the date of application.
All I would advise is, to document every phone call, every contact person and their number, the time and date of your conversation, and what was said. I usually do this at the time and finish any conversation with, " I understand this: blah, blah, blah" and get them to either say I've got it right, or to correct things so I have got it right.
Then. If anything goes ker-bluey I can go back to the notes and tell them chapter and verse who said what to whom, and the results and follow-ons from that Understanding.
The other thing I did, was keep the Bank in the loop at all times. They have been absolutely terrific. They changed accounts, upped overdraft limits in advance (just in case: which happened), lowered charges and juggled stuff about when it became necessary. If they know, they can help. If they don't, they are apt to get a bit awkward.
The phone notes made more than one company eat its words. All calls are monitored and recorded for their purposes. But two can play at that game, and sometimes this little man wins. Especially if you can say, "I spoke to Tommy on 12th of Octember at 1345hrs and he said..." They can go back to their records and check... and back down gracefully!
Good luck. Keep up the good work, and remember.
When all was well with you, you paid for some other individual who needed assistance. Now it's your turn. And other people's tax dollars are for you. In a little while, when things are better again, you may be able to help the next ones down the line. That is how it works. And we should be rightly proud that we live in countries who run this kind of system. We help each other according to need. It is no shame to need help. It is certainly no shame to ask for it. NEVER let anyone make you feel that you are 'scrounging' or in any other way unworthy. Next year it may be them.
Take care, Nel (Gadget Queen)