Those darn shipping charges!

I'd certainly give them an argument. A big one. If you complain they should refund all the shipping.

They have a Facebook page:

I have had very good success using Facebook to complain about products. In fact, that and keeping up with my son are the only reasons I have a Facebook page at all.

Iris

At least they credited you for the returned thread. Hancock's (whatever they are online) did a similar dirty trick for me. I'm calm about mistakes, may have made one myself but their return policy really scalded me. . . and That is one mistake I won't make again. Polly

totally their own mistake and they should pay for all the shipping both ways. how can they charge you for their own mistake? that is not fraud but plain stupidity and a massive rip off. i'd call your credit card company asap and explain that to them. they should be able to fix it so you're not charged a red cent. take no prisoners, they are wrong, totally wrong. i dont give a rats backside what their terms are, it was clearly their own mistake and they must take responsibiliity for it. hit them up on facebook. make a big noise. others there will not be the least bit impressed. j.

"Leslie & The Furbabies in MO." wrote ... I ordered five spools of *gray* thread on sale for a total of $9.95. An additional $5.95 was added for shipping and handling. Well, the spools arrived and they were *pink*! (The invoice included with the shipment plainly stated "gray".)

I paid $5.35 to ship the pink thread back to them. Yesterday I received an email telling me they'd received the returned thread and were crediting my credit card $9.95 for the thread.

So, *they* shipped the wrong color thread and I end up paying $11.30 for shipping the wrong color thread both ways..... and I have nothing to show for the $11.30 I spent??? Plus a trip to the post office and my time and gasoline???

I'm am soooooooo NOT a happy customer of CreateForLess.com!

Leslie & The Furbabies in MO.

If you believe CreateForLess has shipped something in error, please call our Customer Service department at (toll free) 1-866-333-4463. When you contact us, please have your Return Form and Packing Slip available. This will help our Customer Service department quickly and easily process your request.

copy/pasted that. well, yes they clearly shipped something in error as the invoice shows. i dont understand how they could possibly argue that point and not refund your credit card for both ways shiipping as well.

j.

"Leslie & The Furbabies in MO." wrote ... I ordered five spools of *gray* thread on sale for a total of $9.95. An additional $5.95 was added for shipping and handling. Well, the spools arrived and they were *pink*! (The invoice included with the shipment plainly stated "gray".)

I paid $5.35 to ship the pink thread back to them. Yesterday I received an email telling me they'd received the returned thread and were crediting my credit card $9.95 for the thread.

So, *they* shipped the wrong color thread and I end up paying $11.30 for shipping the wrong color thread both ways..... and I have nothing to show for the $11.30 I spent??? Plus a trip to the post office and my time and gasoline???

I'm am soooooooo NOT a happy customer of CreateForLess.com!

Leslie & The Furbabies in MO.

If they have any business savvy they will rectify their mistake, let you keep those wrong color spools, and send you a freebie also.

If they lack that savvy, we all know how to tell others about your less-than-stellar experience, and the boycott will start.

Ginger in CA

That's about 2,000 potential customer they have lost in one fell swoop. Might be good to point this out.