Hi all, A friend of mine makes dozens of quilts a year, and had tired of buying a new iron at least once a year. The last iron she bought was a Rowenta from Best Buy. She purchased the insurance which is offered, and hasn't bought another one since....... When it gives her trouble, she returns it and gets a new one. " VBG" It works for her, with no hassles that I know of besides having to drive to the store.
I just bought one of the new Oliso irons that have the feet. That part I really like, not near the stress on your wrist since you never have to set it up on the heel of the iron. If you want to see what I'm talking about -
However, (and this is a big however) it doesn't steam worth a darn - I like a steam iron that STEAMS (yes, Ragmop, I know - you never put water in your iron!) and it doesn't get as hot as my old Rowenta does.
I just emailed the company to tell them that I'm not the least bit happy with their iron! Two of my friends got them at the same time at a quilt show and they don't like theirs either.
I didn't know Rowenta offered insurance - I sure woulda bought it had I known that!
I have been looking at this iron.....so I'm glad you wrote about your experience with it. I LIKE steam and heat. I won't be getting it now. I've been through my share of Rowenta's too. Insurance might be the way to go though......... I'll have to look into it. Thanks for the input!
I emailed the Eliso company and received and immediate answer (within half an hour of my email). They are sending me a new iron to replace the one I bought and said if I don't like it, they will arrange for a refund. When I told them that two of my friends also bought the irons and don't like them, they made the same offer to them.
Now, that's good customer service. I'll let you know after I get the new iron.
Howdy!
Refund! Send it back!!! They owe you, Donna. Yeah, some of us are steamers, some of us are sprayers, some are just drips.
Ragmop/Sandy--spray bottle on stand-by
I think the insurance/maintenance agreement/extended warranty is with the store where the iron is purchased, not the Rowenta company. K-mart, Sears, Best Buy are all big on maintenance agreements/extended warranties, etc. I never buy them -- I figure that the store is betting that any repairs or replacement will cost them less than they are charging you. I'm willing to bet the same odds, and I think all told, I've come out ahead. YMMV
Julia in MN
Could be the store since I heard nothing about Rowenta insurance from the store where I did buy the two Rowentas I've had.
InspirePoint website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.