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problem with my kenmore

my kenmore has been great to me for many years with no prob until a few weeks ago. i was working with heavy fabric, the right needle and all, when my machine started making this horrible noise and just wouldn't move and the thread just passed over the bobbin case and wouldn't thread. i tested everything.. the tension, re-thread, cleaned all the lint etc. finally i decided it was time to take it to the shop. so i just got it back.. worked nicely for about 5 mins. then it gets stuck. now the thread keeps winding around the bobbin case until it almost knots and nothing will move. this is very frustrating! i payed so much to get it repaired and now their telling me to bring it back in for another 2 weeks! has anybody had this? can i just fix it myself?

Reply to
consigmia
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Check what guarantee the repair has. If there's a guarantee on the repair, you should have no bother getting it fixed, though you may have to pay for any part needed. If not, get a firm diagnosis and estimate of repair costs (parts and labour) before deciding if this is worth doing.

Reply to
Kate XXXXXX

I don't know if you took your machine to a local shop, or to Sears repair service. If you took the machine to Sears, this sort of thing is not unexpected. I have had Sears products for decades (as did my parents).. In many instances, their appliance products are fine, but the repair people are terrible and they tend to be poorly trained. I have seen this time and time again, in a number of different states. I have had much better luck with local repair people.

However, in this instance, I would say that where ever you had the machine repaired, they should stand behind their faulty repair, and repair the machine for no labor charges (parts only).

me

Reply to
me

You do not say if after you got it back you started working on the same project that caused the problem to start with. You may be using to heavy a thread for the machine. Also may have mis-threaded it.

Reply to
Ron Anderson

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