HELP, I have a new Janome 9700 (less than 2 weeks old) and it is already in for service. I was embroidering along last evening and it made a funny noise and seized up--I cannot turn the wheel. Thank goodness I bought it locally!
I have had trouble, with thread breaking, have broken 2 needles, and have problems with bobbin thread jamming.
I have an older Janome (New Home) machine from the early 90's that you couldn't kill with a cannon and a great Janome serger 634D. This machine is a pain--really more problems than my cheap Walmart Brother machine.
Has anyone had a similar experience? What did you do to rectify the problem? Any and all suggestions appreciated.
Jon