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poor workmanship

anybody out there ever hear of Pearson studios in the Cape cod area? I had a lady come in yesterday with the piece she had waited and waited to be able to afford. After finally taking the plunge and purchasing the piece, she asked the shop to wrap it for her so she could drive it to SC. They rolled it in corrugated and sent her off. (she never opened it after picking it up) So she gets it here and its busted up. They tell her to ship it back for repair and she does. At her expense. She gets it back and brings it to me nearly in tears. The piece was patinaed black with a brass came frame.The solder repairs were shiny silver!!! C'mon y'all, that's a tad sloppy???!!!! I patinaed it and the frame no charge. Shame on Pearson studios!!! m

Reply to
Michele Blank
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sloppy???!!!!

Although not thorough, it doesn't sound too terrible an oversight to me. Quality control problem in a small business is not uncommon. It's not like there was a piece missing. I try to refrain from knocking anyones business, until I hear both sides of the entire story. The reason is that the internet is such a powerful medium for spreading rumors, and causing someone lots of trouble. A friend of mines business was severely hurt, by an untrue net story of Arab terrorist sympathizers in his place of business during 9/11. It got so bad that he had to publish a letter in newpapers to get it all worked out. Turns out the employees in question were not even Arabs, but Israeli's! It cost him a ton of money, all started by someones false gossip.

Reply to
jk

The lady should have inspected it when she picked it up, not after she drove with it in her car for 1,000 miles. Now THAT'S poor workmanship!

I've never personally heard of Pearson studios, but aren't we all in this together? There's no reason to accuse them of shoddy work when for all you know this woman's husband could have tried to fix the piece. Or another studio. Or the cat, for all we know. If they really did what you say, howcome she didn't take it up with them, seeing how she had to wait and wait to be able to afford it, instead of paying a 3rd party to fix it?

Whatever...

Reply to
Ducky1578

she was not ready to spend even more money to send it back to them when they had already done such a shoddy job.( and i did it for free) I don't think that leaving the repairs silver when the entire panel was blackened could be considered an oversight. it was a glaringingly obvious case of neglect. we may be in this together but if i ever did such a lousy job i'm sure i would hear about it (and rightly so). and what does this have to do with Arabs or Israelis???? m

Reply to
Michele Blank

I'm thinking poor workmanship. I'm also thinking I'd encourage the customer to drop them a note, letting them know how disappointed she was in their work quality. ~Kimberlee

: > Whatever... : :

Reply to
Kimberlee

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