Lost fabric parcel.

i didnt even think that shop owners had insurance to cover this type of problem. which shop was it. tis a good thing for all of us to know about. i hope they get yours sorted out quickly and those new batiks arrive in double quick time. lucky you if the batiks come or the first package...maybe both will arrive. you could get lucky. j.

"Jennifer in Ottawa" wrote ... Last week, I notified a fabric shop that my order had not been delivered...I have been known to let the days drag on when I have ordered from this place before - sometimes, because they have so many orders to ship - once, it was 2wks and my order was still waiting at the cutting table! Anyway, this time, my parcel was shipped on the

23rd of July (after I had agreed to wait for a backorder of the Blockbase software) - still nothing arrived. Kim said last week that she'd put a trace on it an let me know - today, the post office phoned to ask whether I had received my fabric. I told them "No" - she said that she will contact the store to reimburse the value to them so that they can prepare another parcel for me. At the same time, I received an email from the store to say that they wouldn't have an answer until Thursday probably but that I shouldn't "Hold my breathe!"...."usually, lost parcels are found the same day that a claim is made and delivered within 24hours"... At this stage, I don't remember what I ordered in the fabric line and whether they have any in stock now is moot...maybe, I'll just tell them to surprise me with lots of batiks instead? Insurance by shop owners is a good thing! jennellh

Another happy online buying experience. I found some Gorgeous! ( do I sound excited?) stuff at Lillies Quilting Loft at a good price They emailed me today to ask if 1½ yd of one of the fabrics would be okay. How nice. Not exactly an unheard of effort but their realizing that it could matter and cared enough to ask was appreciated. Polly

"J*" i didnt even think that shop owners had insurance to cover this type of

Okay Polly, what exactly was your gorgeous find at Lillies? As for ordering, I always print and save the receipt. If you don't want to do that, most stores send you a confirmation email when you order. Check your email, the exact order may be right there waiting to jog your memory.

Sunny

Ah well now, Sunny. You must remember that I am Organized. My notes on the Lillie order say: Belize (really dark green), blue dragon fly, medium blue jay, lime and light lime. Light compared to what ? don't know. The order shortage had to do with a coordinating daisy print that went with a bunny panel. I figured it would do nicely for borders or patches with the bunny. If you have time, go look at the Belize. Sometimes a vibrant really dark green is just what's needed to make another color very happy. Polly

the package going missing was not your fault. surely they could come to the party on another order by giving it to you at the first price. good grief, that is just plain good customer service. i'd ask, you might just get your way on it. surely they gotta be that smart. what store? j.

"Jennifer > i didnt even think that shop owners had insurance to cover this type of > problem.

wow, they got some great fabs there in the clearance dept. quite a few great batiks on clearance at under $6.50 a yd. thanks for telling us about this sites good customer service. j.

"Polly Esther" wrote... Another happy online buying experience. I found some Gorgeous! ( do I sound excited?) stuff at Lillies Quilting Loft at a good price They emailed me today to ask if 1½ yd of one of the fabrics would be okay. How nice. Not exactly an unheard of effort but their realizing that it could matter and cared enough to ask was appreciated. Polly

Yep, and the simple words "well, I guess I can tell my international newsgroup about your ________ [good or bad, you fill in the blank] customer service. I'm sure they will be interested to find out the outcome of my experience with you!" can be added to your communication with them.

Seems to me others have used this.

G> the package going missing was not your fault.

Sometimes it isn't the regular expected service that makes a difference but how well a company (big or small) handles a problem. That is when you really can see the stuff a company is made of. I learned the hard way Sears and Janome both don't know how to resolve problems too well (at least in my cases) Sorry about the furlough day Ginger. DH is sure glad he is retired at this point. (former state worker) My neice is dealing with the same you are though. My brothers in construction contracting is off about 90% so I guess everything is relative. They planned for the cyclical recession but it has never in 40 years been this bad for them. Taria

news: snipped-for-privacy@l5g2000pra.googlegroups.com... Yep, and the simple words "well, I guess I can tell my international newsgroup about your ________ [good or bad, you fill in the blank] customer service. I'm sure they will be interested to find out the outcome of my experience with you!" can be added to your communication with them.

Seems to me others have used this.

G> the package going missing was not your fault.

i'm glad to hear your new order should arrive soon and they are paying postage on the back order. tis about time they started to realize that good customer service is in their own best interest. tis also a shame you had to show them the error of their ways. oh well. fingers crossed both shipments arrive intact and in a timely manner. do we get pix of your fabric when you get it? feet in a bucket of cool water when you're sitting around helps keep the blood cool and the rest of you as it circulates round the body. j.

"Jennifer > the package going missing was not your fault.

Beautiful fabric!!! Those bundles would look right at home on my fabric shelves. Are they from one collection or have they been put together from random collections?

I wondered when I saw Jeanne's thought about a pot of cold water for your feet just how much entertainment that would bring to your lively gang of QIs. Polly

"Jennifer in Ottawa" I well remember using a pot of cold water under my desk when I worked in an old government library building - as you say, once the feet are cold, the rest of the body cools quickly. I don't know what it would be like here if I were to bring out a bowl of water into the living room - Jessie would think that it was drinking water, Katie would be terrified, Winston would tip it up in an effort to protect his 'ladies' from something new and different while Sammie would wash her paws before playing in it! jennellh

snipped-for-privacy@e18g2000vbe.googlegroups.com...http://webstore.q=uiltr>

Fingers crossed: they emailed to say that my 'new' parcel is being shipped out with insurance! They added that they hoped there would be no more trouble with the Nepean PO - I hope so too - wonder why the 'trouble' has been assigned to the postal service here? jennellh