Shipper Beware (My Recent Experience)

If you're shipping your albums or supplies or anything else, choose the shipping company with care, then keep your fingers crossed. 3 weeks ago tomorrow (so, June 21st), I sent a box of digital scrapbook pages for 4 albums (1 a 220-page birthday present for my dad plus pages for 3 college albums), a bunch of family photos on CDs that I'd promised family I'd bring to the family reunion over the holiday weekend & some other stuff to my dad's in VA so my suitcase wouldn't be overweight & so that it would be there when I arrived.

Sent it via DHL (that's who our company uses, so it was easy) via 2- day air, so it should have arrived on Wednesday the 23rd. I checked via their online tracking on Wednesday afternoon & it said the package had been delivered.

Dad usually calls to let me know when a box I've shipped has arrived, so when I hadn't heard from him by Friday morning, I called him. "What box?" was his response. :::sigh::: So, I called DHL & they contacted the driver. I eventually got a response saying that he'd "left it behind a bush so it couldn't be seen from the street". One problem: there are no bushes in the front yard. Dad went out & looked anyway, as there are some large plants. Nope. No box.

DHL finally said they'd send the driver back out to show them where it was on Saturday. I was traveling all day that day, so had to cross my fingers. He never showed up, so still no box.

During one conversation the gal from DHL whom I was talking to said, "well, maybe he left it under the mat. Um, it was a 9"x12"x4" box. I don't think so. I told her that & she said, "we show it as only 1 lb" (which could mean anything up to 1 lb). At that point I wondered whether they'd put the label on the wrong package. I do put the to/ from info inside the package in case it goes astray & someone opens it. I also put everything in a plastic bag so that if the box gets wet, hopefully the contents (mostly paper in this case) won't. They'd had a good amount of rain between Wednesday when the box was supposedly delivered & Monday morning when I was back on the phone with them. And, if they put the box behind the bush of someone who wasn't expecting anything, it might be days or weeks (or longer) before the owner found it. Jeez!

During one conversation with DHL on Monday, they "confirmed" my delivery address as one in the neighborhood (several streets away) but not the one I'd shipped it to. :::sigh::: They also said that sometime during the day on Monday the driver of that route had returned the truck to DHL & quit, so that 2 supervisors were taking over the route & they'd deliver until 8p when they're done for the day. 8p came & went & still no box.

On Tuesday, as on Monday, I sat working at the kitchen table within sight of the front door. No one ever knocked. Finally, mid-afternoon, after someone else stopped by, I got the idea to check for the box. It was there. After all that, the deliveryperson didn't have the decency to knock on the door to make sure it was received in person. #*(@)%#& At least I finally had it, & thankfully in good condition.

So, I was able to assemble the album for dad & present it at the reunion. Had wanted a cousin who's in college to help me assemble the other 3, but we didn't get that done until over a week later. Plus, I had the family photos CDs to share with cousins at the reunion as I'd promised. Whew!

I think it was Monday, the day before the box arrived, that I'd already gotten a confirmation number showing that I wasn't going to pay for the shipment. (At that point, they should've paid me for my time & trouble. )

So, the day before I left, I now had 3 finished albums to send out. I sure wasn't going to use DHL. And a few weeks earlier a simple birthday card mailed to my dad on Tuesday didn't arrive until the following Monday (missing his birthday), so I wasn't in the mood to try them. Someone I told the DHL story to said they'd had bad luck recently with UPS, so they're en route via FedEx at the moment (I'm keeping my fingers crossed).

I told the guy at the counter while filling out the FedEx paperwork about my DHL saga & he said that DHL is going under. Apparently, they no longer have their own planes. If you ship anything via DHL a far enough distance that it needs a plane to get it there, DHL ships it with UPS, then picks it up near the destination & delivers it from there. My box made it fine via the plane part of the route, it was just driver error at the destination.

So, for anyone shipping anything, good luck! (And be willing to pay a lot more than you're used to.)

Alicia

Reply to
Alicia
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Oh Alicia how stressful! But I'm glad to hear that you did get your package and it was in tack and not ruined. I hate DHL everytime they deliver a package it is a nightmare, I hate when I receive a confirmation from a company I order from and it says DHL tracking number I just cringe.

Chrissy

Reply to
ChrissyM

I never use DHL

UPS would dent an andvil

FedEx will eventually remember to deliver the package

and the best of the best is Express Mail (the USPS has been around for

200 years)

Kate

Reply to
a-scrapbooking-diva

My experience has been great with UPS and DHL, but FedEx screws up every single time I have to deal with them.

Reply to
Scout Lady

Never never never use FedEx "home delivery". If you have to sign for it YOU have to sign for it--not just any adult. They only deliver in the middle of the day on work days. It took me weeks to get a delivery from them. Turns out their holding warehouse was further away than the place the camera shipped from!

Reply to
cpeep

My husband caught DHL putting a package in the grass. They didn't even put it on the porch. He thinks they were scarred of the dog. I have not been too happy. I also came home the other day and they were there. It was raining really hard. They game made me come to the truck to get my package instead of going to the door. I'm glad you got your package.

Reply to
Shannon

Thanks for the feedback, all. Seems like we've all had trouble with several of the shipping services. Unfortunately, there's not one that not one of us have had trouble with. Will keep my fingers crossed that all arrive safely & in a timely manner.

Alicia

Reply to
Alicia

Well my tale of woe goes like this. I bought an item from via a catalog from a company in Pittsburg. I have dealt with them many times. I know the item will arrive in pieces to be put together with screws. They sent me the email notification and UPS tracking number. Te delivery date came and went. I tracked the package and the number came up invalid. Yeah! That gave me a warm feeling. So I called the UPS office was put on hold. Now I worked in Customer Service for the Military and have the habit of having a blank word document open and I type the conversation along with name of whom I am speaking to and date and time. Between dropped phones, being hung up on twice because the agent does not know how to put the phone on hold, I was told that since I called on a Friday they had no way of telling the Monday people there was a problem. HUH? Give me a break! It seems the driver could not find my address. Now I admit my address is a bit hard to find. The street changes name in what appears to be the middle of the block. SOOO this bright driver looked up my account and saw I had returned a printer to Office Max's warehouse. So, he sent my package to them. Now that is some Logic. The UPS guy actually asked if I could go out there and pick it up. I said no that they were being paid to deliver it to me. And I would not take it if it were opened since I could not be guaranteed that all the parts would be there. They delivered it on Wednesday in a busted up box, never rang the bell or anything. So Thursday, they had to come out and get the box and send it back. The sending company was very good to me. They sent me a replacement-no questions asked via FedEx. So I took my Word Document and FedExed a copy to the CEO of UPS. I did get a letter of apology AND a call from the district manager apologizing for the screw-up.

Reply to
JRTowner

DHL bought Airborne a few years ago. They took over their air hub in Wilmington, Ohio. A few days ago it was announced that they are closing the hub. 6500 jobs went *poof* in that small town. Several companies had established shipping locations there, such as PC Connection (which could thus offer guaranteed overnight shipping for everything). There is now no reason for them to stay, so those jobs will vanish, too.

I'd say DHL is a g> If you're shipping your albums or supplies or anything else, choose

Reply to
Gina Bull

Did you know you can ship DHL from get this---Walgreens???? I just saw this yesterday when I went to get my perscriptions!!!! There was a billbord sign by the door saying to bring your package in and DHL will ship it.

Reply to
JRTowner

Good Heavens! Just glad it finally got there!

Judy, SA

Reply to
Judy

Thanks, Judy. So am I.

After being told twice that they wouldn't charge me, I received a letter today saying that they denied my request for credit. Interesting, since their recorded message while you're waiting to be connected to a live human when you call them says something about their confidence in their ability to deliver on time. So, I called & explained the situation yet again. The guy I talked to said that the 2 previous folks hadn't backed the charge out of the system, but that he did & he gave me yet another confirmation number. Crossing my fingers that the third time's the charm.

Had it been late/missing due to an issue with the weather, or an accident with the truck or plane, I would've understood, but it was in the area on time & wasn't delivered on time because the driver was an idiot. That's their fault.

So far I've had confirmation that 2 of the 3 albums I shipped last Friday via FedEx were delivered on time. Whew! The recipients are very happy with them (neither knew they were coming). The third one is to the family of a college classmate who died last year, so they don't have my email address. Am hoping to hear from them via snail mail at some point (the FedEx website does say it was delivered & since it required a signature, hopefully it went to the right address).

Alicia

Reply to
Alicia

I came home tonight and found my eBay auction in my driveway tossed in like the UPS driver could care less (which of course the b**ch doesn't as I've complained about her enough). I photographed the box and happily the seller had padded the george forman well as it wasn't damaged thank god but still.

kate

Reply to
a-scrapbooking-diva

what does the DHL stand for?

Reply to
Mary~~ Smokey

Dalsey, Hillblom and Lynn. They were the companies founders according to Wikipedia.

Reply to
Scout Lady

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