I have an Esante my stitches either gather or if it sews straight, there are los

I have an Esante machine.Baby-loc my stitches either gather or I have

lose threads on the back of the fabric. I think this is all caused by the bobbin but I have checked and changed it 5 times. I do not have a manual, I do not have any info on this machine. I have a couple of cards for embroidery but no embroidery hoops or table. Is there any way to get one now? CAn any one help? Please

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