I swear, some companies have NO excuse for being in business!
I ordered some background paper and other equipment from Adorama.com several weeks ago... about $100 worth of stuff all together. The tripod and light box arrived just fine, but they sent the wrong color of background paper. Pearl Grey instead of Studio Grey.
Now, with most companies this would be no big deal; you email them, they send a call tag, and replace the item with the correct item.
Not Adorama! No. First they send me this "I'm sorry you ordered the wrong thing, here's how to return it" email. Then, they completely fail to reply to my emails or phone calls explaining that it was not my mistake, but their mistake... this despite the fact that I printed out the website order confirmation screen (always, always print your order confirmation!) that showed I'd ordered Studio Grey. I keep calling and emailing, am left interminably on hold, finally get through to someone, get transferred to some other department, call gets dropped. Repeat. Finally, a week later, I get to TALK TO SOMEONE who sends a UPS call tag, yay!
Then my card is credited for the purchase price, no refund in shipping, no replacement item. To top it off, EVERYONE I have spoken to there has been rude. RUDE! One woman, I had just started explaining the situation, and she cuts me off and says "May I FINALLY have your order number?"
I call again today and get someone, explain the whole scenario, they transfer me to the sales department to have them ship a replacement. The sales guy hears part of my story and transfers me right back to Customer Service before I have the chance to protest, where I waited on hold interminably before just saying "SCREW IT!" and hanging up.
I don't have my background paper. I have paid to ship my background paper to me, and now I'm going to have to pay another vendor to ship me the correct color. I'm out a few dollars, but at this point I'm going to chalk it up to experience... I'm not willing to spend any more time on the phone with that company. I'm not doing business with them EVER again.
What's funny is that the same week I placed that order, I placed one with Grand Brass, who also shipped the wrong thing. The difference is, I called Grand Brass, and with a call that lasted less than two minutes I had a call tag on the way. I sent back the tubing, and they replaced it with the correct tubing within a week. Do I love Grand Brass? Hell yes! I will order from them in a heartbeat! I know they'll take care of their mistakes, without hassle.
Thanks for letting me rant!