- posted 10 years ago
For all the complaining I did a week ago, thought I'd share the
I got from F&P regarding the stuck-together rotary blades. I have no
reason behind the change of heart. (Do they read this group? )
Funny though, that a week ago their stand was pretty much "Slide the
apart. And read the packaging to find out how to put the darn things
rotary cutter, since you must be some kind of idiot."
Anyway, to be fair to F&P, thought I'd update. Here's the response I
"As we were rethinking this in our office we considered that your
might have purchased a product that was not up to our standards of
quality. We have a manufacturer that tests our products but this may
have slipped though the quality control. We certainly do apologize as
we try to always consider the consumer when we develop any of our
products. If you purchased this product from us we will be happy to
send you a replacement or if you purchased this from JoAnn's Fabrics
we have attached an e-mail link to our Prym distributer, Pauma Deaton
and she is wonderful to work with. firstname.lastname@example.org.
They will be happy to replace these for you. "
"If you purchased this from us please contact our Customer Service
Department by e-mail or phone 1-888-985-1020 and let us know if this
was a Olfa product or a Fons and Porter product. We will be happy to
help you. "