I need to jump in here...
Up until now, most of the Stubbys sold in the US were sold by John Jordan. John has provided service, information and parts as needed and as far as I know there has never been a complaint.
I am now the new importer of Stubbys (John will continue to sell them) and will be stocking parts and whatever is needed. I am in the St Louis area which is closer to most of you than Canada. I've owned my S750 since 1999, have a lot of hours on it, and know a lot about it because it is my nature to do that, not because the machine has had any problems.
There is an active Internet support group for Stubby owners and wanabe Stubby owners, a large knowledge base in the group, and it is a bunch of good people and turners who are happy to be of help if something comes up. Most would be happy to allow a prospective large lathe owner a test drive in their shop.
On the outside chance that something needs 'factory' support, the manufacturer of the machine is a member of the Internet group and he will jump in. When we are getting ready for dinner in St Louis he is beginning the next work day. So for those of us who do much of our Internet communication during the evening, there isn't even the expected time delay between question and answer. From experience, the distance is a non-issue, I think.
Bill Rubenstein Stubby Lathe USA, Inc.