185E trouble

Hi Heather, Sounds like a timing problem to me. Are you using the proper needles (size). I use Organ Needles for Embroidery. I don't know where you are, but the whole deal sounds a little off to me. Is your dealer a "real" Bernina dealer? If so, and you have a defective machine you should demand (in a nice way) a new one. Do not start with a lemon as it will ruin the pleasure you should get from your hobby. Frustration is a terrible thing. Nana

Hi Heather. Take your machine into the store where you purchased it and INSIST that they check and adjust the tensions and timings. I also have a

I purchased a "gently used" 180E and therefore all the tension bugs were worked out before I got mine.

Remember to tell them that you heard that this is a common problem with these new machines and like I said...INSIST that they go over it. And don't let them charge you for this service.

Let us know how you make out.

Cheri

Sounds like your dealer isn't trying to help. A real shame, since I understand Bernina dealers get a large percentage of the price you paid for the machine, as profit/ training/ customer accommodation reimbursement. If it's worth it to you, you might take the machine to another Bernina dealer and get an estimate to fix/replace everything necessary to put your machine into like-new condition. If the new dealer finds several problems, and will give you a written estimate (even if you have to pay for the estimate), you'll be in great shape to apply real pressure on the dealer where you purchased the machine. You could send the estimate to Bernina, and ask them to pay for the repairs. This should get some attention from customer relations types at Bernina, and hopefully get them to pressure your dealer into giving you the support and service you paid for, and deserve.

Even if you purchased through Ebay or a gray-market retailer, you should get the machine repaired and get training, so you're familiar with and comfortable with your machine. Just my humble opinion.

"nana2b" wrote in news:UoH6b.11344$ snipped-for-privacy@nwrddc03.gnilink.net:

Hi Nana, Thanks for your advice. I am using universal needles for my embroidery (80/12), but I have heard that the organ needles are very good, are they made of titanium? I will definitely plan to pick some up, but first I need to deal with my machine troubles. My dealer has been very responsive to my complaints, at least when I demand to speak with the owner. My first call to them was received by the service tech and he told me that my machine wouldn't be inspected until Monday, maybe even Tuesday. That just was not acceptable. I guess I should also state that this is my second 185E. My first one had a balance issue with the decorative designs the first day out of the box and even after adjustment was still having issues, needless to say I demanded a new machine. This time I wanted to take the machine in and demonstrate what was occuring to see if it was an alignment, timing or threading (operator) issue. However, I wasn't even given that opportunity and wasn't thrilled about leaving my 'brand' new machine there for 3 days. Not only am I eager to play with it, but I have a project I am trying to finish by Saturday. Well, after speaking with the owner, he is going to give me yet another new machine on Monday. I guess I should be happy that I am being taken care of but on the other hand I am a little wary of Bernina's quality at the moment. Of course there are tons of great reviews out there and maybe I just got a lemon...sure hope so!

"C. Carroll" wrote in news:y7K6b.921766$ snipped-for-privacy@news3.calgary.shaw.ca:

Hi Cheri, Thanks for your advice. My dealer has been very responsive to my complaints, at least when I demand to speak with the owner. My first call to them was received by the service tech and he told me that my machine wouldn't be inspected until Monday, maybe even Tuesday. That just was not acceptable. I guess I should also state that this is my second 185E. My first one had a balance issue with the decorative designs the first day out of the box and even after adjustment was still having issues, needless to say I demanded a new machine. This time I wanted to take the machine in and demonstrate what was occuring to see if it was an alignment, timing or threading (operator) issue. However, I wasn't even given that opportunity and wasn't thrilled about leaving my 'brand' new machine there for 3 days. Not only am I eager to play with it, but I have a project I am trying to finish by Saturday. Well, after speaking with the owner, he is going to give me yet another new machine on Monday. I guess I should be happy that I am being taken care of but on the other hand I am a little wary of Bernina's quality at the moment. Of course there are tons of great reviews out there and maybe I just got a lemon...sure hope so! I will see how the new machine operates, and pay close attention to its performance, maybe even schedule an appointment to stop in and have it inspected in a weeks time.Thanks again,Heather

You go girl!!! Good for you. Sometimes being a meek, polite lady just doesn't cut it. I am glad you got a new machine. Having a lemon and having to live with it takes all the joy out of it. I am having a similar problem with my serger. They can't seem to get the timing fixed. This is the third time in. Maybe this is the charm. Enjoy your baby!

-- Sugar & Spice Quilts by Linda E

Well hang in there Heather...once you get one that is working properly you will be very pleased. The greatest thing about the Berninas that do embroidery is that when you adjust the size of the design, the machine will automatically adjust the number of fill stitches. I may be wrong, but I don't think any of the other non-commercial machines out there do that.

Cheri