My new to me (one yr old) brother ult2003d (told the lady traded it in on a innovus4000d to get the new features) is having a problem.
When I stitch the bobbin thread pulls up - if I manually adjust the upper tension way down (auto comes on at '4' adjust down to '2.8') it stitches fine. I took it in to the dealer that sold it to me (2 hr drive one way) and they worked on it. The slip they gave me says 'rerace bobbin' but when I spoke to the repair person this morning he says he just reset the bobbin.
When I brought the machine home after their adjustment/repair the first hooping stitched out gorgeous. I rehooped the fabric - didn't rethread as I was still doing the same colour and same digitized design - and the old problem of pulling up the bobbin thread was back.
I pulled out an old piece of woven fabric that I've had marvelous success on and used iron on cut-away stabalizer and did some test stitches with various designs. Same thing - on the auto setting the bobbin thread pulls up and the design is nasty - manually adjust the tension down and it's great.
I don't want to have to try to remember to reset the upper tension each time
- I feel something is wrong somewhere. I called the dealer and pretty much got blown off. Use more stabalizer - rethread the machine.
I've done test sews again - vaious thread, rethreading, using a remote thread stand - problem remains.
Any ideas out there?
All help appreciated. Maybe someone has run into this with this machine or heard something?
Thanks so much
Sad Stitcher