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OT -- jewelry store lies

Do you folks have trouble with jewelry store personnel flat-out lying to you about when things will be ready? This is the THIRD time a jewelry store in Springfield, Illinois has done it to my family! The first time, I took a modest collection of jewelry from my mother's estate to be appraised for insurance purposes, and they took a quick look and promised it in one month. It took two and a half months. The second time, my sister and her fiance were special-ordering platinum wedding rings, and were promised that they would arrive in a week or two at most. Seven weeks later they had not arrived, and after the clerk said we misunderstood his assistant nipped around the corner and told us the order hadn't been placed. Today, I went to pick up a ring that was to be sized in one week, and over two weeks later it is STILL NOT READY! I even called them and was assured it would be ready today at the latest. I have never dealt with businesses who lie more consistently than jewelers, and am simply furious! All three incidents have been with "premium" jewelry stores here in town.

Reply to
Mary
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I would look for another place to do business, possibly a locally owned store. I'm assuming that the places you've dealt with were franchise stores. I could be wrong, but it just sounded that way to me. Locally owned businesses seem to take more pride in their business and therefore their work in my experience. And oddly enough, the best jewelry-type service I've ever gotten was from a seller on eBay. DH and I bought our wedding bands from a seller on eBay (titanium and white gold) and I ordered them a bit too small. I emailed him and asked if they could be sized locally or if he would have to do it. He replied that he would most likely have to do it himself, but all I had to do was send them back to him and enclose the return postage, no other charge. Got them back in less than a week. There are still some people who take pride in what they do and their business reputation.

Reply to
Debi Matlack

I live in a very small town. You can't stay in business around here if you don't take very good care of your customers- word gets around quickly. I know absolutely nothing about tires, but our local tire store has been in business for almost 40 years. I go in and tell them what kind of driving I do and what I can afford and I get the best tires for my money. I trust them.

That said- skip the big franchise stores who are in it for the money- period. (Think about the Joann thread we had a few days ago- no customer service and an I-don't-care attitude.) Go to someone local in a small store who needs the business and treasures their reputation. IMNSHO

Leslie & The Furbabies in MO.

Reply to
Leslie & The Furbabies in MO.

Jewelry is what is known as a blind purchase for most people. Very few people can tell if a jeweled item is of a particular category or clarity range. You have to trust the person you are dealing with to give you a straight answer to your questions about jewelry. If you don't have a good experience with the people you are dealing with, then by all means, go someplace else. A small independent store would be more likely to give you a fair service, as they rely on repeat business, rather than a mall store who relies on volume one time sales.

John

Reply to
John

Two of the stores are locally-owned and run by the families who own them. So far as I know they don't cheat on content and quality of the items they sell. However, all three stores need to use clocks and calendars and QUIT THE DAMNED LYING!

I have never been treated so shabbily by car repair shops, plumbers, roofers, even cable TV -- anybody, in fact! 2:00 on Tuesday scheduled by the plumber means 2:00 on Tuesday, and if they're running so much as 10 minutes late they call!

Reply to
Mary

Reply to
Taria

You'd think so, but my most recent dealing, with a locally owned store Jewelry was a mixed-up mess -- it took longer to size my rings (one of which they forgot to do altogether) and ended up being a lot more $$ than the original quote. =20

-Irene

reputation.

Reply to
IMS

My XH used to buy my jewelry at the "chain franchise" stores. I was strapped for cash a few yrs ago, and took some of it to a local mom/ pop JS. they were really nice, but i think they were secretly laughing at my XH, he paid WAY too much $$ for the crap i had. one bracelet was purchased for over $2,000, and i only got $175 for it. This was not a pawn shop either, it was a JS. i walked out with about $700 in total, but the XH paid alot more than that....good thing i didnt pay for it! i'd've been really upset! amy

Reply to
amy

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