I don't know about the online sstore you've had trouble with, but, as an alternative source, if you are looking for some really beautiful hand-painted batiks, try this site. The owner, Trish Hodge, gave a talk and showed them to our guild a few months ago.
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Trish and her husband go to Indonesia to personally buy them directly from the artists. She even managed to get a crash course in how they are made--fascinating. I didn't buy any because I've got too much on my plate as it is, but I was very tempted.Betty in CT