Hi Sandy, I have written to them three times now asking about a replacememt screw and where I can locate one in my area. My rotary cutter is one of the original models - the replacement that I just bought is mostly orange plastic parts (made in Mexico with the blade from Viet Nam) I have no idea how long this new one might last but I am keeping a dated receipt. I did notice that this new blade has no inner 'teeth' on it - I'm thinking that perhaps Fiskars is aware of the grooving problem?? I'd like to keep using the original handle assembly because the blade release is integral to the handle unlike the 'new' model's orange button. Jennifer in Ottawa
------ Group: rec.crafts.textiles.quilting Date: Sun, Jul 20, 2003, 9:45pm (EDT+4) From: s snipped-for-privacy@earthlink.net (Sandy=A0Foster) In article , snipped-for-privacy@interactive.rogers.com (Jennifer Hepworth) wrote: Hi Laurie, you have reappeared from the black hole! I replaced my rotary cutter on Friday - I am also going to keep the old one and try to get a new screw assembly made for it. Since this grooving is a defect - it should be covered by Fiskars replacement warranty? The screw should have been made from the same metal as the blades to avoid the problem. So far Fiskars are not addressing the issue. Jennifer in Ottawa My Fiskars 45mm rotary cutter had a problem a few weeks ago; the lock release completely snapped off. I'd had this cutter for several years, so I figured it was probably time to go buy a new one; but then I remembered the great service Fiskars had given me when my thread snips wore out last year. I went to their site, found a link to send them a message and explained the problem very politely. Equally polite was the reply, which told me to package up the cutter and send it to them. They would then send me a brand new one in return -- no charge. And they did! I love Fiskars!