trading machines at dealers

I would first contact the dealer you purchased the machine from & tell them how unhappy you are with the machine. Many dealers will trade your machine in & since yours is less than one year old, will put your original full purchase price towards an upgraded machine. I think your best bet is to try to resolve this with your dealer. Good luck. A friend bought a Baby Lock (I don't know which model) & she has been very happy with it. Perhaps this one is a lemon or this series just isn't reliable.

Pauline Northern California

Have you gone to the babylock website? They have a buyer feedback page and also a 'contact us' form for troubleshooting, etc. Tell them what the problem is/are and why you don't like your model anymore - they might let you upgrade to keep you as a paying customer?? Check to see if there is an online forum for other babylock/quest owners who might have solved your type of problem themselves. Contact the dealer who sold the machine to you -didn't you buy it at a quilt show? Keep all email copies for your records to share with all parties - you might end up with varying answers from either source so you'll want proof. You will take a big loss if you trade the machine for another brand though. Sometimes manufacturers have upgrade specials for their models if done within certain time periods so ask them about it.

You say that you have tried everything that the manual suggests - BUT

- have you tried everything that rctq members suggest when quilting problems are happening?

jennellh

I have talked to the dealer, though not to the one who can help me of course. I've also contacted BabyLock with my disappointment. we'll see what comes of it.

Musicmaker

Keep us posted please. Gen

Most new machine dealers will take your "old" machine as a trade-in. Check out Bernina or Viking. Or, whatever one catches your fancy!

Happy searching,

Lenore

I notice that is becoming less and less the case, and that they up the price of the new machine if you are trading in. Sewing machine dealers are becoming more like used car dealers. I would recommend the yahoo list - "sew its for sale." I have bought and sold machines there.

L>Most new machine dealers will take your "old" machine as a trade-in. Check

Linda PATCHogue, NY

I can't sell a machine that doesn't work - I must go through the dealer and get a replacement that does work or and exchange for a different machine

Musicmaker

YOu really need to push with the dealer/manufacturer to get the thing fixed. If it is fixed you can sell it, probably at a loss but at least you can get get rid of it. I hope all the hundreds of folks hear don't have to hear that Babylock won't stand behind a new machine that has a problem. There is a Yahoo newsgroup for the Janome 6600 that is pretty helpful with a lot of problems. I wonder if there is one for your Quest. I bet there is. You might join and find there are some folks that can help trouble shoot your problem or at least help you deal with the company? If you haven't even talked to corporate they really might be some help to you. I am curious what kind of help others have had from big companies when they have a big problem with a new machine. Are they willing to help or do they just blow you off? Taria

Musicmaker wrote:

Musicmaker.... just because the machine doesn't work for you doesn't mean it doesn't work.

Once upon a time, I had a serger that I could not make work at all. Worked fine at the shop, got it home and had problems all over. Took it to a friend who was looking for a serger. She sat down and it sewed like a dream. That serger just did not like me. I firmly believe that there is an interaction between machines and people. Some work together and some don't. There is no rhyme or reason to it. Maybe this machine just doesn't like you. But it will probably like someone else. This is why I tell people to try out any machine before buying it. And try it several times, on anything you might want to use it on. Make sure you and it are friends then you should have fewer problems with it.

Good luck. Pati, > I can't sell a machine that doesn't work - I must go through the