I didn't receive my November/December issue of Fons and Porter in the mail. The mailing label says my subscription is paid up until January
2007. I was getting worried. The local shop only had two copies left.I tried calling the number on the website for magazine customer support. Ring, ring, ring, ring, ring "Please enter the extension or stay on the line for the operator. I wait since there is no extension given on the web page. Ring, ring, ring, ring, ring "Forwarding your call now" Ok, so what was that ringing before then? Ring, ring, ring, ring, ring "To leave a message press one, to enter another extension press 3"
Hmmm, did I get the right place? Why do they not give out extensions? Why do they not say who I am leaving the message with?
I try later...same thing.
Finally I try again, determined to make my way through the recording maze. Pressing "O" gets me the same results. I try entering random extensions...nothing.
Then I pull out the magazine. There is a non-888 number with a two digit extension for advertising. Ah ha. Now we're on to something. Normally, a phone switch is programmed so the same extension will take you to the same place whether you call the toll free or regular number. If I call the 888 number and enter the two digit extension I should get advertising. Maybe they can transfer me to a real body in customer service. I give it a try. The phone ringing, then the sound of it being answered....
It's Marianne Fons!
Ok, now I am embarrassed.
She was very nice and took my number and got a real person to call me just a minute later. My magazine is on its way.
I am just so embarrassed. I just wanted a real body...not an owner!
sigh
marcella