I made 10 greeting cards for a eBayer and stated quite clearly that it would take me two weeks to make them and ship them out. It wound up that I did them in a few days and shipped them immediately.
Communication is key to any business transaction and this eBayer you are doing business with can't quite get that.
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Dispute resolution on PayPal purchases.
When you pay with PayPal, you gain access to a forum for dispute resolution called the Resolution Center. Through it, you can file a claim against: A physical good that you paid for but never received.
A physical good you purchased on eBay that is significantly different than what was described in the listing. Dispute Resolution specialists gather information about your transaction and help you resolve the issue. Throughout the process, you'll be advised of your claim's status via email and on your Account Overview page.
For specific terms and conditions, please review the Buyer Complaint Policy in our User Agreement.
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Here's eBay's link
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HTH,
Kate