Kenda,
Don't even get me started on the medicine limitations. My husband's insurance has decided that my "psychotropic" drugs (for my panic attacks due to 9-11-01) are not necessary and have decided to stop covering them.
My physician, psychologist, husband and parents all called the insurance company to say that the drugs are needed.
I called while being off the drugs a week and called to "inquire" when I would get my drugs. The rep said that I would have to calm down before she would deal with me. I told her this is as calm as I get OFF THE DRUGS. She said that she would have to discuss it with my senior case worker and would get back to me in a few days.
Lets put it this way between the 5 of us we filled both their voicemails until I got my 30 day supply with note stating that they will "take exception to my case" and that they were "sorry for the trouble the misunderstanding this situation may have caused."
Who says New Yorkers can't be pushy.
I hope everything goes well. And if your "case worker" has voice mail I'd start flooding it so when he/she/it comes back he/she/it has 1,000s of messages from you, your doctor, and/or husband.
Kate