Has anyone else purchased items from this web site that had less that good customer service?
I ordered 5 Quickutz diecuts and a tool (looks like a pencil with sticky stuff on it) and when I ordered the items their web site indicated that all items were in stock and would be shipped.
When my order arrived, it contained ONE die cut and the tool. The postage on the envelope was $1.35 and they charged me $6.95 shipping. A note said that IF the items were restocked in the next two weeks they would be shipped free of charge. This, of course, has not happened.
I am steamed that they had the nerve to charge that much for shipping. Their web site STILL indicated that these items were in stock the day my order arrived. It has been updated since that time, but I still think that is a pretty crummy way to do business.
Has anyone else had a similar experience?
Also, any suggestions on a good source to buy the new Quickutz dies, from an online vendor that actually comes through for you?
I want/need that new penguin die, along with several others.
Thanks kindly.
Lea