Kate you wrote a bunch, and I snipped it..........scroll down......
customers wishes. Juno has a reputation here for being fair: a little while back she came to us delighted with the service she got from her local JoAnne's, eager to tell us that there WERE knowledgeable and helpful staff. We were all pleased that the company seemed to have heard their customers and were looking to improve: this can only be a good thing. Unfortunately that member of staff seems to have vanished, Her situation is one I have also frequently found myself in: the 'once in a lifetime' sewist at the counter with a member of staff who may be a new 'Saturday Girl' and has little or no sewing experience. If that member of staff cannot help the customer, a helpful and knowledgeable fellow customer can ensure a good result for both: the inexperienced customer learns something, makes a suitable purchase, and has a good sewing experience, so comes back for more... The sales assistant learns something he or she can use with the next innocent customer, and makes another good sale to a customer who will then come back... And the experienced customer has ensured that her local shop has a bit more business and so is less likely to vanish.
First....... HERE HERE!!! RIGHT ON!!! WELL SAID!!! (Caps on purpose btw)
Second..... I would never tolerate being treated badly in a store where I shop, and as for people who happen to overhear that another customer needs help figuring out what to do and who just happen to know......... I am glad there are people like that who selflessly offer assistance and their time. When I first started sewing I didn't know anything, I had to teach myself, and because of little lessons from strangers and staff at my favorite fabric store (and alt.sewing) life was much better. And now I am at a point where sometimes people think I work there LOL. Awhile ago a nice lady and her grown children were buying diaper flannel and didn't know how much to get for the new baby. I was at the cutting table as well, waiting for the staff member to get there. I said I had made cloth diapers and can I help you figure it out? They were very happy with the offer. And I was very happy to help. I don't think people are like that here because its a small very friendly canadian city, I think its because people like it when strangers are nice and helpful no matter where you live.
Hopefully Juno can find a good place to shop, and hopefully all the bad staff get the boot.
Michelle Giordano