a bad yarn shop experience

I think that once you left the shop , and she Didn`t call you back , nore the same day ,,,, it is her loss ,, mirjam

No, you are not legally obligated to fix her error, ESPECIALLY since she is the owner. It's her mistake that she has to eat.

Now, if it were a shop you loved and had a good relationship with the owner, you might want to do it as a courtesy, but it's still not legally required.

After all, you have a receipt prepared by the owner. What more evidence do you need.

I would dare her to take you to small claims court. LOL

it's less than $25... and I actually would have gone back to pay her... except for how she treated me with the original phone call... as well as sort of dissing me and the work that I do all the time... this was just one more thing on a lot of other little things. ...and now she's harassing me.

IF you have caller I.D. or an answering machine on your phone - screen her out and ignore her.

Shelagh

Trinlayk spun a FINE 'yarn':

Trinlayk. . .

After that KIND harrassment, *I* would call my CC company and dispute the entire charge, JUST to irritate back at her. But, that's *me*. Noreen

Trinlayk spun a FINE 'yarn':

Trinlayk. . . After THAT kind of harrassment, *I* would call my CC company, and dispute the charge, PERIOD. It would harrass her *back*. I've done so plenty of times, and they don't get paid while it is under dispute, and the average time to have your CC company investigate your dispute takes anywhere from 120 to

Ooooooh!!!! Remind me not to pick a fight with you then - you wicked woman you, LOL.

(Truthfully, I can be like that if anyone is just downright snotty!).

While Noreen's idea would certainly irritate her, it would probably take more energy than you may want to expend. If you have an attorney, you could always discuss it with them and tell her to make any future calls to said attorney.

Me, I'd probably take everything I bought back to the store, demand a refund of what I paid, and go order it somewhere else (as well as relaying the story to anyone who cared to hear or ask how her store was).

-- Carey in MA

I would ignor her completely from now on, responding only if she files legal action. Of course, you should retain the receipt. Deal with some other retailer!

Maybe you are not a big customer, but you are a REGULAR customer and those are the bread and butter of small businesses. This woman is loony-tunes! I live in a small town (c. 9000 inhabitants) and one of the ways our local shop-owners compete with the Big Box stores up the road is by offering *excellent* customer service. This includes rounding-off charges in the customer's favor.

Sounds like Miss Fruit-Loop needs some serious therapy! Or at least a course in how to run a business. But that's HER problem.

hth

Erin

Forgive me, but I would consider someone who spends $50 a month, every month, to be a pretty big spender and an excellent customer.

In your shoes, I would find another source of supply, even if it did mean mail or online order.

Olwyn Mary in New Orleans

mirjam

NO You are NOT OBLIGATED to pay any additional fees.

Her sales price is WHAT SHE STATES on her receipt.

If she made a mistake.... she made a mistake.

How would you even know if a mistake was made? She made a receipt, totaled it, charged you the total.

Please, post the name and location of this aggravating and annoying shop owner. She gives all other business owner's a bad name.

Better yet, get hold of the consumer action group in your area and see if they would be interested in publicizing your story. It would make really good press. :)

I don;t post much here, in fact it has probably been 6 months or more, but this post intrigued me...i would definitly be publishing a letter to the local paper(letter to the editor) without naming names necessarily-but very pointedly explaining that a local yarn shop etc etc....and what a shame it is to lose not only your business but anyone else's that has a similar experience etc etc and all about how hard it is for small shops to build a customer base et etc...

I would also call the BBB back and lodge another complaint for harrassment. What she is now doing is truly against the law and you are within rights to tell her if you have to talk to her again.

And i would certainly spread the word to all your friends. k

Just popping in very briefly and noticed that I somehow missed this post the last time I peeked in.

First of all, that is really disgusting the way the store owner treated you, and I agree with the others... no, you definitely do *not* owe her anything. It was her mistake and therefore she should just cover her loss. You can bet if she had someone working for her (instead of looking after the till herself) and that mistake had been made, she would have taken it out of the employee's pay rather than hound the customer for a mistake the store made.

Secondly, your name caught my eye... you wouldn't be the same Trinlay who used to be on the alt.tv.kungfu newsgroup a few years ago? I just peeked in there to see if the same garbage that drove all the originals away was going on, and I actually saw that *some* people are talking about the TV series again, like the group was meant for. Good to see. :o)

Peace! Gemini (Ontario, Canada)

Correction... I just looked *closer* at the other newsgroup and it appears to be dead there. Most of the messages are from at least three years ago.