I have an Esante my stitches either gather or if it sews straight, there are los

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I have an Esante machine.Baby-loc
my stitches either gather or I have

lose threads on the back of the fabric.  I think this is all caused by the
bobbin but I have checked and changed it 5 times.  I do not have a manual, I do
not have any info on this machine.  I have a couple of cards for embroidery but
no embroidery hoops or table.  Is there any way to get one now?
CAn any one help?  Please

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