I have a Mini Magic Box Plus converter for my Brother embroidery machine. The computer I initially loaded it on went kaput overnight and was not recoverable. I am trying to re-install on my new HP computer and Magic Box tells me I have to register the product. When I do this, I receive a notice that the software has been registered previously (duh!) and I need an "activation code" to continue. I have no idea what that is, it comes from OESD evidently, and their support has been little help. My question is this: Has anyone else had this problem? They (online support) Mickey Mouse around with talk of "Vista problems" (I'm fairly computer literate and have taken care of the Vista issues they describe), etc. I can talk to a real person tomorrow (Monday) but my free time is in the evenings after work and on weekends. Seems to be the same times support is unavailable. I'm really getting more and more ticked at this fabric arts business and their lack of service while they go to great ends to protect their product from unauthorized users, as I assume that is what is behind the "activation code." Any input will be appreciated.~~~
- posted
16 years ago