Whaddya callit?

Question

As many of you know, I do on-site repairs of leaded doors and windows. One of the more difficult things I deal with is trying to elicit descriptions from the homeowner as to what type(s) of glass is broken. One of the toughest things is getting them to identify a bevel. All they seem to be able to identify is glue chip...everything else is a mystery to them.

If you were trying to get someone to describe a bevel...what questions would you ask? I'm at a loss as to how to ask. If it is a flat glass, I have it on the truck. If it is a bevel...we almost always are looking at a shop repair and/or two trips. I don't know how many times I've showed up for a repair appointment and found that the bevels were broken, despite my "best" questioning.

Any ideas on a "script" or questions to ask would be appreciated.

Howard · Accepted Answer

does it have a"rainbow" of color?is the glass cut at an angle?is the "edge" wide?is all the glass the same thickness, or does it get thinner at the edge?ask questions like you do not know what a bevel is........--        In the words of the IMMORTAL USED CAR DEALER:THERE IS AN ASS FOR EVERY SEAT!

Michele Blank · Answer

i refer to it occasionally as 'cut' glass.m

Liam · Answer

I run into the same thing. I have the same traveling road show. I describe it to the customer as "does the glass look like it has a shaved edge all around the outside?" But really it doesn't make a difference. You have to go to the site to look at the bevel, even if you know it is one. As you know most of the bevels you replace are odd shaped, and need to be traced and custom made. If you are trying to cover the standard rectangle bevel inventory, and entire set of bevels to cover anything would be about $200, which isn't all that much considering the inventory you are already carting around.

Liam

Whaddya callit?

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