Let's say I'm ... less than impressed.
I tried to order PatternMaker Pro direct from their website, and it's been over a week and I don't even have email confirmation of my order yet. According to what passes for their customer support, they've had "problems" with their servers. Of course, it took them THREE DAYS to respond to my email request for an update.
It's really a shame that the program is so good, because their ordering process blows.
Rachel
Gee, I called the toll-free number, got my CD within 10 days. I was impressed with the quality of the customer service rep.
Things happen once in awhile.
Dianne
I would suggest contacting them again - I've had awesome quick service in the past. They could really be having issues with computer gear that is affecting them.
MelissaD
I'll second that. I've even gotten responses from them on holidays.
Ummm. If they're having server problems, then they probably didn't get your email in a timely manner, either. (And it's entirely possible that the server problems aren't even at their end, but somewhere in between.) ISPs and computers are -not- infallible.
Use the (horrors) Telephone and call them toll-free.
-- Jenn Ridley : snipped-for-privacy@chartermi.net WIP: Oriental Butterfly, Floral Sampler, Rose Trio, Carousel (TW) Most recently Finished: Insect Sampler, TicTacToe Sampler, Snow Stitching log:
I have. The first time they transferred me to technical support, which I suppose would have been great -- if I were having problems with the program. Since my problem is that I don't *have* the program, however, technical support wasn't able to assist me.
So I called back. I explained my issue (again) to the CSR, who kindly informed me that she can't look up orders. But she promised she'd call me right back.
I'm still waiting.
Rachel
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