kudos!

Mar 01, 2011 3 Replies

Dropping in to give a rave review to the tech support for Electric Quilt. Sent a help request via their website this morning; less than an hour later, got a pleasant email from their computer guru Penny with easy to follow, clear, CORRECT instructions for fixing the issue....all for EQ6! [Given that the current edition is EQ7, it's wonderful to have a company still give top notch support for an outdated product.] I have always loved EQ: clearly they also believe in their products and give them the support we need. Thanks Penny...now I can print and preview the fabric requirements so I know for sure I don't have enough of that fabric.


-- Kimberley Graham THE WORD IN PATCHWORK http;//members.shaw.ca/kigraham


Penny & company may be underwater. Central Ohio had flooding Monday night and the warnings have just been extended. EQ is in Bowling Green part of the affected area. Lots of bridges underwater and they have missed lots of school. Anna Belle formerly from Ohio in Palm Bay (Brevard County where we have 16000 acres burning.) Of course the county is 75 miles long and we are on the other end. Phew!!!

On Tue, 1 Mar 2011 14:09:51 -0600, Kim Graham wrote (in article ):

Yeah, the folks at EQ are always great and one of the best places around for customer service.

Maureen

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