OT: And On <g>

You must love math. Jessica loves math. I bet once she reads this... she'll start playing your game too! :) good for you for being on the job! Personally, by the time I got to the car and unloaded the groceries I would have forgotten to look over the receipt. Ah, but that's why I take medication for my ADD !!

Melissa in Seattle

Did he at least apologize for making the error? It happens more often than you think (our fingers roll over the keyboard and we don't notice, or an item scans twice and we don't hear it). When it does happen, if the customer is nice about it, I always say I'm sorry. About the only time I don't is when the customer is really snarky about it.

At the store where I shop if something scans for the wrong price they give it to you for free.

I am pretty observant of prices when I check out, especially if it is for sale items. So often they are not in the system and then when you mention it to the clerk, more often than not they glare at you as they then have to "work" harder and redo the transaction and often get a manger to change or clear the register.

Again as so often is the case anymore everywhere in society there is no customer service, satisfaction or caring.

WTG there Alicia!!

((HUGS!!))

OKC Dave

Check out my pix and crafts!

I was disappointed but I understood, back in the early 70's $120 was way too much to pay for pool toys.

Today they would have been required by law to sell it at the posted price and some stores will give the item for free if they make a mistake.

Alicia way to go on paying attention! Yes checkers do make mistakes sometimes. He should have been paying more attention. At our store, everything has to scan. They frown on keying in items, and yes sometimes there are mistakes. The prices are manually entered by humans into the main computer, and occasionally mistakes are found.

I had a customer one time that saw a sign on the deli counter that advertised "Virginia Baked Ham $4.99 each" Our signs came in pre-printed, and I didnt catch the mistake until she said something. She demanded that I sell her every whole Virginia baked ham in the case for that price! These hams weighed about 15 lbs.( It was supposed to be $4.99 per POUND) I had no choice, so I took the sign down and priced her hams. She walked away smugly and she got the deal of the day at MY expense. I was really upset! The lady behind her in line to be waited on told me, "I knew that price wasn't right, but I wasnt going to do what she did..that was just WRONG!"

I deal with Customer service everyday, and relate to both the customer and employee sides of things.I do think that Customer Service isnt as good as is should be for consumers these days. I think that is the responsibility of the management to teach it to their employees. My store prides itself on our service!

L> Went grocery shopping tonight at my local Trader Joe's, but the same

Well, I wouldn't go quite that far. LOL

Algebra & geometry ruined it for me, but I do enjoy basic math.

I looked before I left the counter. It felt too *wrong* for me not to. Now, if they were off by $2 (i.e., had charged me twice for one thing), I probably wouldn't have caught it. Almost doubling the bill kind of gets one's attention.

Alicia

Not really. Seemed put out for having to come back to the register to make it right. Maybe he was headed for a potty break & really had to go.

Yep, mistakes happen. Understandable. But one would hope that he'd figure out something was off when he'd rung up 11 items ranging from $1.49 to $2.99, with only 4 of them being over $2. Unfortunately, it's not surprising, tho, considering how few checkers these days can't make change for cash unless the register tells them how much to give. Back in the "dark ages" (before computers, & when I worked retail in the mid

80s), you were expected to be able to make change without being told that if the customer gives you a $20 bill for a $18.13 bill that you owe them $1.87 in change (which is made up of one dollar bill, three quarters, one dime & two pennies -- some checkers today are hard pressed to count out the correct change even when told how much).

Understandable.

Alicia

Poor folks, expected to do their jobs. What will we ask of them next?! LOL

Agreed. And, from the other side of things (a job that involves customer service), no appreciation from some folks when you go out of your way to help.

Hugs back!

Alicia

LOL

WTG, dad!

I'm the same way. If I get great service, I'll tell everyone. If I get lousy service, I'll do the same. So, it's up to the store what they want the "word on the street" about them to be.

Some stores don't get the concept that losing a few dollars by making it right for the customer buys for more "good PR" than the dollars in dispute (which they could probably write off as a loss on their taxes, to boot).

Alicia

Thanks! :-)

This item had a bar code to scan, but apparently the scanner couldn't read it. Hence, the manual entry.

I agree with the lady second in line. I could understand insisting on one at that price, but that was just plain greed on her part to insist on buying out the case. What goes around comes around (usually); hopefully, she got hers.

Agreed. Like someone said their family did above, there are businesses I'll no longer patronize because of poor (or no) customer service.

Good for your store! We need more like it.

Alicia

This happened to me twice last week at different stores, but was caught before the sale was finalized--both times the clerks mistyped or whatever they do, and the final charges was over $10,000 on the scanner!! Yikes!! :-) Pretty steep for only a few items, LOL. Fortunately I didn't have to pay that full amount! ;-)

Carolyne in TX

Hmmm, do either of those stores sell supplies to the Government? LOL

That's a good thing. :-)

Alicia

Nah, one was Lowe's, the other was Big Lots.

Especially since it was caught before hand! I hate all the runaround you have to go through after the error's been made! Oy!