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Problems with Wild Ginger update

I have a 5-year-old Wild Ginger software package called Martha's Favorites No. 9732. I contacted the company because I could not find a link to the free update advertised for this software.

I was sent an attachment by the company that was meant to update the software but despite a number of emails back and forth to the company, it will NOT update to my software. The company repeatedly tells me to copy and paste it to a folder that does not exist. I am now at my wit's end because although I can still use the original program ok, whenever I try to copy the update to it (as instructed) it voids the program completely and I have to then remove it and reinstall it.

If someone else has had a similar problem I would really appreciate an answer. My computer advisor thinks the original program has no facility for receiving an update since the folder that Wild Ginger recommend in all their emails is different from mine. They instruct me to copy the update into a folder called Click&Sew9733 whereas my original program is Click&Sew9732.

I have asked Wild Ginger to post me an updated CD but so far no luck.

Reply to
TheGolfersWife
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Have you tried "creating" a new folder with that file name, and then copying the new update file into the newly created folder? I have no idea if this would work, but it's the first thing I would try. And I don't know what OS you are using, so if this is a stupid suggestion, well sorry.

Beverly

Reply to
BEI Design

Yes and thank you, I did try that and it did not work. I really do think that the original program is not capable of an update. This does happen and if so, well I'm stuck with the original I guess.

Reply to
TheGolfersWife

Did you try asking this question on the Wild Ginger message boards?

Reply to
Melinda Meahan - take out TRAS

No I didn't actually. I thought the Wild Ginger Technical Support person (Karen) would know exactly what I am supposed to do. But it seems she doesn't, so I will try the message boards. Thanks.

Reply to
TheGolfersWife

She should, but it's always possible that she didn't understand what you are saying.

Reply to
Melinda Meahan - take out TRAS

I had a similar issue with a Wild Ginger product that tech support was unable to solve. The problem turned out to be an entry in my system registry. I was able to correct it with a registry repair utility that I got by googling "Registry Repair". HTH.

Reply to
Barbee Doll

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